Sales Operations Administrator

Casella Waste Systems, Inc; Rutland (VT); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Assistance

Job summary

Casella Waste Systems, Inc is seeking a Sales Operations Administrator to provide centralized support for the sales operations team. This role involves managing CRM tools, supporting sales processes, and enhancing system workflows.

The ideal candidate should possess a Bachelor's degree, have 4+ years of CRM experience (preferably MS Dynamics), and demonstrate excellent communication skills. The position offers a comprehensive benefits package including health insurance and 401K.

Qualifications

• 4+ years of CRM experience, preferably with MS Dynamics.
• Ability to manage multiple projects and priorities.
• Strong verbal and written communication skills.

Responsibilities

• Maintain knowledge of CRM software and sales technology solutions.
• Support and coordinate with the sales operations team.
• Manage training and resources to ensure team productivity.
• Define processes for managing change requests with stakeholders.

Skills

Customer Relationship Management (CRM)

MS Dynamics 365

Project management

Analytical skills

Verbal communication

Written communication

Education

Bachelor's degree or equivalent

Job description

Position Summary

The Sales Operations Administrator provides centralized support focused on supporting the sales operations team’s strategic objectives. Collaborating closely with key partners across the organization, the incumbent leads tactical execution for the management of the sales process and sales technology solutions, helping the sales organization run efficiently and effectively. The incumbent champions a unified approach to sales management including sales planning and process across all lines of business and divisions within the organization, with a goal to drive sales growth.

Hiring range: $60,000-$95,000

Key Responsibilities

• Maintains knowledge of and expertise in Customer Relationship Management software (MS Dynamics 365) and other related sales technology solutions. Works to ensure data capture is accurate and meets business needs, including:
• Implements sales technology best practices to accurately capture and store data, as well as deploying processes to audit the CRM and other tech solutions on a recurring basis and provide clear feedback to the field teams.
• Acts as a resource to the team, providing support and guidance and coordinating with relevant internal parties to resolve issues.
• Leads the set-up of CRM back-end data (e.g., teams, territory, pricing), ensuring data and logic are accurate while also establishing best practices to ensure efficient process management.
• Maintains knowledge of the latest technologies, version updates, and enhancements and recommends updates to enhance the current system to increase efficiency and usability.
• Coordinates and manages training and resources to ensure that the sales team is up to date with sales process standards and new functionality as it relates to sales technology tools, including:
• Supporting sales process evolution through the design and implementation of best-in-class training practices.
• Navigating and understanding interdependencies of a variety of technical tools and software systems.
• Creates and maintains training documentation for all sales processes, including how-to guides and SOPs for front and back-end users, ensuring an updated and organized resource library is available and accessible to all employees.
• Provides tactical support for sales operations roadmap, defining and championing efficient and replicable change management processes.
• Defines process and procedures for managing and prioritizing change requests in coordination with key stakeholders.
• Manages project timelines and deliverables, ensuring quality work is delivered in a timely manner.
• Leads user acceptance testing (UAT) process and approvals, coordinating with cross-departmental teams.
• Participates in training and other learning opportunities to expand knowledge of the company, its products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a Bachelor's degree or equivalent and a demonstrated ability to work as part of a team in a collaborative environment. A highly developed attention to detail and strong verbal and written communication, organizational and planning skills are required. Demonstrated ability to critically analyze and improve system workflows, 4+ years of CRM experience, MS Dynamics preferred with 2-4 years of project experience working with inter-departmental teams. Demonstrated ability to manage multiple projects and priorities.

Attributes

Analytically minded, team-oriented individual who possesses the critical combination of detailed system expertise with an ability to see the larger picture. Outstanding problem-solver with a proactive approach, skilled in communicating and building relationships along with providing thoughtful team support and training aimed at increasing sales team efficiency.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.