Sales Operations Coordinator

Gravity IT Resources; Delray Beach (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Gravity IT Resources in Delray Beach, FL is seeking a Sales Operations and Installation Coordinator to manage installation workflows for large gym equipment, coordinate orders, and handle warranty issues.

You will support the sales team, set up customer accounts in NetSuite/CRM, process POs, and liaise with 3PL partners in the U.S. and abroad. Strong communication and Excel skills are essential.

Bachelor’s degree and 5+ years in CRM/logistics required; fitness industry experience a plus.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in customer relationship management through sales operations, customer service, sales, and/or logistics.
• Operational logistics knowledge in the fitness/gym environment preferred.
• Ability to prioritize across multiple responsibilities and solve problems.
• Independent, self-motivated, and detail oriented.
• Excellent coordination skills and written/verbal communication.
• Proficiency in NetSuite (or comparable ERP/WMS), Excel, and Office Suite.

Responsibilities

• Coordinate installations including quotations, site-readiness, layouts, shipment coordination, and vendor management.
• Provide support to customers and sales team with timely issue resolution and warranty follow-up.
• Set up customer accounts and manage orders in NetSuite and Salesforce CRM.
• Process and update purchase orders, QC, provide cost/shipping estimates, maintain order accuracy.
• Manage orders and warranty claims, returns, credits, partial orders, and shipment issues.
• Be liaison to Operations and coordinate with third-party 3PL teams in the U.S. and internationally.
• Act as single point of contact for operational issues including delayed deliveries.
• Support team and represent the brand in day-to-day customer interactions.

Skills

CRM experience

Logistics knowledge

Communication skills

Problem solving

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

NetSuite

Excel

Office Suite

Job description

Job: Sales Operations and Installation Coordinator

Location: Delray Beach, FL

Job Type: Direct Hire

What We Are Looking For?

We are seeking an energetic, customer-focused, and detail-oriented problem solver to join our Sales Operations team. As the Sales Operations and Installation Coordinator supporting large gym equipment installations, you will help deliver an exceptional experience for domestic commercial customers by coordinating installation workflows, managing orders and warranty issues, and serving as a key operational point of contact.

Responsibilities

• Coordinate large metal racking solution installations (e.g., Studio Line™), including quotations, site-readiness evaluations, layout/mapping, shipment coordination, and installation-related services (bookings and third-party vendor management)
• In coordination with the sales team, provide outstanding support to customers and the sales organization, ensuring timely resolution of issues through servicing and warranty follow-up
• Set up customer accounts and manage order processing, tracking, and reporting in NetSuite and/or Salesforce CRM
• Process and update purchase orders (POs) in coordination with sales teams, provide quality control, generate cost/shipping estimates, and maintain order accuracy
• Manage orders and warranty claims, including returns and credit memos, partial orders, and shipment issue resolution
• Serve as liaison to Operations and coordinate with third-party 3PL teams for solutions in the U.S. and internationally
• Act as a single point of contact for operational issues, including communications related to delayed deliveries
• Support other team members as needed; maintain working knowledge of broader business operations and represent the brand in day-to-day customer interactions

Qualifications

Required

• Bachelor’s degree or equivalent experience
• 5+ years in customer relationship management through sales operations, customer service, sales, and/or logistics
• Mandatory knowledge/experience with operational logistics in the fitness/gym environment (applicants with strong achievements/knowledge in sports, fitness, or health may be preferred)
• Ability to prioritize across multiple responsibilities and solve problems effectively
• Independent, self-motivated, and detail oriented
• Excellent coordination skills and strong written/verbal communication
• Proficiency in NetSuite (or comparable ERP/WMS), Microsoft Excel, and Microsoft Office Suite