Gym Equipment Sales Ops & Installations Coordinator

Gravity IT Resources; Delray Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Gravity IT Resources in Delray Beach, FL is seeking a Sales Operations and Installation Coordinator to support large gym equipment installations. You will coordinate installation workflows, manage orders and warranty issues, and serve as a primary operational contact for domestic commercial customers.

Join a team focused on delivering an outstanding customer experience by streamlining quotations, site-readiness, and coordination with suppliers and 3PL partners, ensuring timely deliveries and

Qualifications

• Bachelor’s degree or equivalent experience; lack of bachelor’s may be accepted with substantial direct experience.
• 5+ years in customer relationship management through sales operations, customer service, sales, or logistics with a bachelor’s degree.
• 15+ years of direct experience if no bachelor’s degree.
• Operational logistics experience in fitness/gym environment is required.

Responsibilities

• Coordinate installation-related activities including quotations, site readiness, layout/mapping, shipment, and vendor management.
• Support customers and sales to resolve issues through servicing and warranty follow-up.
• Set up customer accounts and manage orders in NetSuite and Salesforce.
• Process and update purchase orders with cost and shipping estimates; ensure order accuracy.
• Manage orders and warranty claims, including returns and credits; resolve shipment issues.
• Coordinate with 3PL teams domestically and internationally as liaison to Operations.
• Act as a single point of contact for delayed deliveries.
• Support team members and represent the brand in day-to-day customer interactions.

Skills

CRM/ERP

Logistics

Customer relationship

Communication

Education

Bachelor's degree

Tools

NetSuite

Salesforce

Excel

Job description

Gravity IT Resources in Delray Beach, FL is seeking a Sales Operations and Installation Coordinator to support large gym equipment installations. You will coordinate installation workflows, manage orders and warranty issues, and serve as a primary operational contact for domestic commercial customers.

Join a team focused on delivering an outstanding customer experience by streamlining quotations, site-readiness, and coordination with suppliers and 3PL partners, ensuring timely deliveries and