Sales Operations & Campaign Support Specialist

Hilton Garden Inn Billings; Billings Township (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Generation Hospitality Group is seeking a Sales Coordinator to support day-to-day sales operations in a fast-paced environment. You will be the central point of contact between sales, marketing, and internal teams, handling documentation, scheduling, and client inquiries.

The role offers exposure to the full sales cycle, opportunities for growth in sales or marketing, and a customer-focused work environment. Strong organizational and communication skills are essential.

Qualifications

• Previous experience in a sales support, sales coordination, customer service, or administrative role is preferred.
• Strong organizational and time-management skills, with the ability to handle multiple tasks and priorities in a fast-paced environment.
• Excellent verbal and written communication skills in English, with a professional and customer-focused approach.
• High attention to detail and accuracy when preparing documents, entering data, and maintaining records.
• Proficiency with office productivity tools such as Microsoft Office or Google Workspace (e.g., Excel/Sheets, Word/Docs, PowerPoint/Slides).
• Comfort using CRM software or willingness and ability to learn new sales tools and systems quickly.
• Demonstrated ability to work both independently and collaboratively within a team setting.
• Strong problem-solving skills and the initiative to follow through on tasks with minimal supervision.
• Ability to maintain professionalism and composure when working with clients and internal stakeholders.
• High school diploma or equivalent required; additional education in business, marketing, communications, or a related field is a plus.
• Flexibility to work full-time, hourly shifts that may occasionally extend to support time-sensitive sales activities or events.

Responsibilities

• Support the sales team with day-to-day administrative and operational tasks to keep the sales process running smoothly.
• Coordinate and schedule sales meetings, client calls, product demos, and internal team check-ins.
• Prepare, update, and track sales proposals, quotes, contracts, and other customer-facing documentation.
• Maintain accurate and up-to-date records in the CRM system, including leads, contacts, opportunities, and activities.
• Assist in the creation and distribution of sales reports, dashboards, and performance summaries for management review.
• Act as a point of contact for client inquiries, routing questions to the appropriate team member and following up to ensure timely responses.
• Collaborate with marketing to support campaigns, events, and promotions, ensuring sales has the materials and information needed to follow up on leads.
• Help coordinate trade shows, webinars, and other sales and marketing events, including logistics, registrations, and follow-up communications.
• Monitor and replenish sales materials, presentations, samples, and other collateral used by the sales team.
• Support lead generation and qualification activities by researching prospects, updating contact lists, and assisting with outbound communications as needed.
• Assist with order processing, from initial request through to confirmation, ensuring accuracy and completeness of information.
• Identify opportunities to improve sales processes and workflows, offering suggestions to increase efficiency and effectiveness.
• Work closely with cross-functional partners such as Customer Service, Finance, and Operations to ensure a seamless customer experience.
• Adhere to established company policies, procedures, and quality standards while maintaining confidentiality of client and company information.

Skills

Organizational skills

Time management

Communication

CRM software

Team collaboration

Attention to detail

Multi-tasking

Independent work

Education

High school diploma

Business/Marketing/Communications education

Tools

Microsoft Office

Google Workspace

CRM software

Job description

Generation Hospitality Group is seeking a Sales Coordinator to support day-to-day sales operations in a fast-paced environment. You will be the central point of contact between sales, marketing, and internal teams, handling documentation, scheduling, and client inquiries.

The role offers exposure to the full sales cycle, opportunities for growth in sales or marketing, and a customer-focused work environment. Strong organizational and communication skills are essential.