Sales Operations Associate

Jobgether; United States; Remote; USD 4,200 - 8,500; Full time

Benefits offered by this job

Remote work in India

Location flexibility in Hyderabad/Beng

Growth in EdTech sector

Job summary

Jobgether is seeking an Account Executive-like role focusing on outbound outreach and student-facing sales in the EdTech space. You will engage with historical enquiries, nurture leads, and guide prospects toward applying to programs.

The role emphasizes proactive outreach, relationship-building, and data-driven follow-ups, with remote work options in India and flexible location within major cities. You will collaborate with cross-functional teams to accelerate the sales pipeline.

Qualifications

• Graduation in any discipline is required.
• 1–3 years in sales or related roles or aptitude.
• Experience in EdTech or higher education is a plus.
• Strong verbal and written communication and listening skills.
• Customer-centric mindset with ability to guide decisions.
• Ability to manage high enquiry volume and timely follow-ups.
• Familiarity with lead nurturing and outbound calling basics.

Responsibilities

• Engage with historical enquiries and prospect databases to identify potential customers.
• Conduct structured outbound calls and counselling to nurture leads and drive applications.
• Reconnect with former students to identify upsell opportunities.
• Understand requirements and guide prospects through decision-making.
• Maintain accurate records of interactions and lead status in CRM.
• Collaborate with sales qualification teams to prioritize leads.
• Monitor engagement and optimize follow-up strategies to improve conversions.

Skills

Lead nurturing

Outbound calling

Customer engagement

Prospect qualification

CRM proficiency

Active listening

Time management

Communication

Relationship building

Education

Graduate degree (any discipline)

Tools

CRM systems

Lead management tools

Sales funnel tracking

Performance metrics

Job description

Accountabilities

- Engage with historical enquiries and existing prospect databases generated through various demand generation activities to identify potential customers and drive conversions.

- Conduct structured outbound calls, counselling sessions, and follow-up activities to nurture leads, understand prospect needs, and encourage application completion.

- Reconnect with former students and identify upselling and cross-selling opportunities by recommending relevant educational and professional development programs.

- Understand individual requirements, provide accurate program information, address questions, handle objections, and guide prospects through their decision-making process.

- Maintain accurate and up-to-date records of prospect interactions, lead status, follow-up activities, and conversion outcomes within CRM platforms or designated systems.

- Collaborate with sales qualification teams and relevant stakeholders to prioritize leads, strengthen engagement strategies, and accelerate pipeline progression.

- Monitor lead engagement and conversion performance, using available data to improve follow-up effectiveness and overall sales outcomes.

Requirements

- A graduate degree in any discipline.

- Approximately 1–3 years of relevant experience, or demonstrated aptitude, in sales, inside sales, sales operations, lead qualification, customer engagement, or counselling.

- Previous exposure to EdTech, higher education, professional learning, or digital education programs is an advantage.

- Strong verbal and written communication skills, active listening abilities, and interpersonal skills, with the confidence to engage prospects and build lasting relationships.

- Understanding of lead nurturing, historical enquiry re-engagement, outbound calling, structured follow-ups, and sales pipeline management.

- A customer-centric mindset and the ability to understand individual needs, address concerns, overcome objections, and guide prospects toward informed decisions.

- Strong organizational and time-management skills, with the ability to manage a high volume of enquiries while maintaining consistent and timely follow-ups.

- Basic knowledge of CRM systems, lead management tools, sales funnel tracking, and performance metrics.

- Analytical thinking and the ability to use lead data to prioritize opportunities and improve conversion rates.

- A proactive, results-driven attitude, with a strong sense of ownership, accountability, and a willingness to achieve sales targets.

- Knowledge of upselling, cross-selling, re-engagement campaigns, or customer lifecycle management is an additional advantage.

Benefits

- Full-time employment opportunity.

- Remote working arrangement within India.

- Location flexibility, with the role available to candidates based in Hyderabad, Bengaluru, or Noida.

- Opportunity to work in the growing EdTech, higher education, and professional learning sectors.

- Exposure to sales operations, customer engagement, lead management, and digital learning solutions.

- Opportunities to develop sales, communication, relationship management, and CRM expertise.

- Experience working with cross-functional teams in a dynamic, performance-driven environment.