Sales Operations Analyst II — CRM & Analytics

Samsung Healthcare USA; Danvers (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Samsung HME America is seeking an Order Processing and Sales Operations professional to support the Sales and Marketing teams at our Danvers, MA site. You will handle data entry, invoicing support, and CRM management while ensuring accurate order processing and customer satisfaction.

The role requires experience in sales operations, strong Excel and CRM proficiency, and the ability to work in a fast-paced environment.

Qualifications

• BA/BS in Business Administration, Communications, Marketing or related discipline preferred.
• 2+ years of experience in sales operations or related role.
• Familiarity with CRM best practice and Prospect Management System operations.
• Excellent verbal and written communication skills in a fast-paced environment.
• Ability to assemble facts, analyze data, and provide informed recommendations to management.

Responsibilities

• Reduce lost accounts and meet or exceed sales activity goals for proactive retention.
• Propose customer solutions that comply with local, state, and federal regulations.
• Manage cancellation requests and educate customers on contract details.
• Maintain long-term relationships with customers and within the company.
• Handle escalated issues to maintain high satisfaction levels and resolve data discrepancies.
• Develop and present sales reports and dashboards to senior management.
• Support sales strategies and coordinate with marketing and sales teams.
• Process vendor registrations, review purchases, and confirm orders.

Skills

Verbal communication

Written communication

Data analysis

Team collaboration

Attention to detail

Education

BA/BS in Business Administration, Communications, Marketing or related discipline

Tools

CRM systems

Microsoft Dynamics Great Plains

Excel

Word

PowerPoint

Outlook

Job description

Samsung HME America is seeking an Order Processing and Sales Operations professional to support the Sales and Marketing teams at our Danvers, MA site. You will handle data entry, invoicing support, and CRM management while ensuring accurate order processing and customer satisfaction.

The role requires experience in sales operations, strong Excel and CRM proficiency, and the ability to work in a fast-paced environment.