Service Analytics & Contracts Manager (Salesforce)

Samsung Healthcare USA; Danvers (MA); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k retirement plan

Paid time off

Job summary

Samsung HME America in Danvers, MA is seeking a Service Analytics/Contracts Manager to drive Salesforce-enabled data insights, improve service dashboards, and optimize contract capture rates across the US DR and mCT service portfolios.

You will partner with Field Service Engineers, Zone Managers, Operations, Sales, and Head of Service to deliver actionable insights, enhance efficiency, and support continuous improvement initiatives.

Qualifications

• BS in Mechanical Engineering strongly preferred.
• 10+ years of experience in manufacturing engineering, mechanical design, or value engineering.
• Strong understanding of CNC machining, sheet metal, sand castings, and tooling constraints.
• 3+ years of SolidWorks; proficient in part modeling, assembly constraints, and detailed drawings.
• Experience preparing ECOs in PLM system (Arena).
• Experience with mechanical FEA and GD&T.
• Six Sigma / VAVE methodologies or Root Cause Analysis is a bonus.
• Experience with complex medical devices is preferred.

Responsibilities

• Develop and maintain dashboards and reporting across service KPIs.
• Identify trends, repeat failures, and high-frequency service issues.
• Ensure timely recognition/reporting of US, DR & mCT service revenue and capture rates.
• Facilitate the timely completion of billable service orders through reporting, analysis, sales order development, auditing, and process improvement.
• Oversee the full lifecycle of service contracts: creation, setup, activation and renewal.
• Drive contract revenue growth and improve contract capture and renewal rates.
• Partner with Sales and Service teams to identify contract opportunities.
• Support development of strategies to increase contract penetration.

Skills

SolidWorks

PLM (Arena)

Mechanical FEA

GD&T

Six Sigma

Root Cause Analysis

Education

BS in Mechanical Engineering

Tools

Arena PLM

Job description

Samsung HME America in Danvers, MA is seeking a Service Analytics/Contracts Manager to drive Salesforce-enabled data insights, improve service dashboards, and optimize contract capture rates across the US DR and mCT service portfolios.

You will partner with Field Service Engineers, Zone Managers, Operations, Sales, and Head of Service to deliver actionable insights, enhance efficiency, and support continuous improvement initiatives.