Customer Operations & Logistics Analyst

2020 Companies, Inc.; Plano (TX); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid weekly Next-day pay on demand

Medical, dental, and vision benefits

401k with company matching

Scholarship opportunities

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Samsung Electronics America – Plano, TX 75023 | 2020 Companies seeks a full-time Customer Operations Analyst to support customer service, supply chain, warehouse, and order management by analyzing data and KPIs. The role uses Excel, SAP, WMS, and other systems to optimize sales orders, inventory, delivery schedules, and customer data while mitigating risks.

The ideal candidate has experience in customer operations or supply chain, strong analytical and communication skills, and the ability to

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience.
• Minimum 2 years of Customer Support or Supply Chain experience.
• Excellent quantitative and analytical skills, with high attention to detail and accuracy.
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications.
• Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products.

Responsibilities

• Collaborate with warehouse managers/supervisors to ensure data accuracy and present information to leadership.
• Monitor and analyze KPIs to evaluate operation performance.
• Plan and implement processes to resolve corrective actions.
• Analyze customer purchase behavior and feedback to enhance service and relationships.
• Collaborate with key account managers to resolve issues and expand relationships.
• Identify sales solutions based on customer pain points and market research.
• Maintain contact with stakeholders to manage key accounts and align with customer expectations.
• Evaluate operational risks affecting delivery timelines or service quality.
• Create Delivery Orders based on parts availability and sales orders.
• Coordinate with Parts Warehouse for shipments, RMAs, and claims.

Skills

Analytical skills

Communication

Data management

Problem solving

Education

Bachelor’s Degree in Business, Supply Chain, or equivalent

Tools

Microsoft Excel

SAP

WMS

Job description

Samsung Electronics America – Plano, TX 75023 | 2020 Companies seeks a full-time Customer Operations Analyst to support customer service, supply chain, warehouse, and order management by analyzing data and KPIs. The role uses Excel, SAP, WMS, and other systems to optimize sales orders, inventory, delivery schedules, and customer data while mitigating risks.

The ideal candidate has experience in customer operations or supply chain, strong analytical and communication skills, and the ability to