Sales Operations Analyst I: Data-Driven, SAP & CRM

SGS Consulting; Springfield (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

SGS Consulting in Springfield, IL is seeking a data-driven professional to resolve customer issues, cleanse data, and support SAP-based order processing and invoicing. You will work with ERP/CRM systems and collaborate with internal and external stakeholders, providing on-site support as needed.

The role emphasizes accuracy, accountability, and problem-solving, with responsibilities spanning data review, exception reporting, and customer master data workflows.

Qualifications

• High school diploma plus 2 years’ experience, or bachelor’s degree with comparable capability.
• Strong analytical, problem-solving, organizational, and communication skills.
• Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.

Responsibilities

• Perform standard and non-routine tasks to resolve customer issues.
• Review, analyze, and cleanse data for accuracy.
• Collaborate with internal and external stakeholders.
• Provide on-site support at service centers as needed.
• Manage exception reporting for flagged purchase orders.
• Resolve order processing issues from third-party processors.
• Create and process customer orders in SAP for quoted jobs/installs.
• Submit invoices through vendor portals, ensuring system compatibility.
• Support customer master data workflows as required.
• Ensure safe work practices and customer-focused service delivery.
• Demonstrate accountability, innovation, teamwork, and results-driven performance.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

Billing

Invoicing

Issue Resolution

Data Analysis

ERP

CRM

SAP

Education

High school diploma + 2 years’ experience or bachelor’s degree

Tools

Microsoft Office

ERP systems

CRM

Field service applications

Job description

SGS Consulting in Springfield, IL is seeking a data-driven professional to resolve customer issues, cleanse data, and support SAP-based order processing and invoicing. You will work with ERP/CRM systems and collaborate with internal and external stakeholders, providing on-site support as needed.

The role emphasizes accuracy, accountability, and problem-solving, with responsibilities spanning data review, exception reporting, and customer master data workflows.