Sales Onboarding & Process Excellence Specialist

Stratus; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with Employer Contribution

Paid Time Off and Holidays

Flexible Spending Account

Job summary

Stratus is seeking a Sales Support Specialist to provide administrative and process coordination for onboarding, vendor registration, RFIs, prequalification, COI, and compliance systems. This role acts as a central link between Sales and internal experts, coordinating requests, gathering approved information, tracking deadlines, and ensuring timely submissions.

The ideal candidate is highly organized, detail-oriented, and motivated to transform manual, decentralized activities into organized,

Qualifications

• 3+ years of experience in sales support, administrative coordination, customer onboarding, vendor compliance, business operations, or a related role.
• Experience working within a large B2B organization and supporting a Sales organization of 30+ employees.
• Strong organizational skills, attention to detail, and demonstrated ability to manage multiple requests and deadlines.
• Strong written and verbal communication skills, with the ability to coordinate effectively across departments.
• Proficiency with Microsoft Office and the ability to learn web-based customer, vendor, compliance, and workflow-management systems.

Responsibilities

• Customer Onboarding and Prequalification: Coordinate new customer and vendor setup requirements, including registration forms, general contractor qualifications, AIA-305 forms, prequalification packages, and customer portal submissions.
• Gather approved information and supporting documentation from Sales, Operations, Finance, Safety, Risk Management, Legal, Human Resources, and other departments.
• Track each request from receipt through completion, following up on missing information, corrections, approvals, and customer deadlines.
• Keep Sales and other stakeholders informed of request status, outstanding requirements, risks, and anticipated completion dates.

Skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Cross-department coordination

Education

Associate's or Bachelor's degree in Business Administration, Communications, or a related field

Tools

Microsoft Office

Job description

Stratus is seeking a Sales Support Specialist to provide administrative and process coordination for onboarding, vendor registration, RFIs, prequalification, COI, and compliance systems. This role acts as a central link between Sales and internal experts, coordinating requests, gathering approved information, tracking deadlines, and ensuring timely submissions.

The ideal candidate is highly organized, detail-oriented, and motivated to transform manual, decentralized activities into organized,