Sales, Marketing & Customer Service Administrative Assistant

Group-A Engineering; California (MO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement

Paid Time Off

Collaborative team culture

Job summary

Group-A Engineering in Norco, CA is hiring for a combined customer service and marketing support role. You will respond to inquiries, assist dealers, process orders, and provide basic technical help.

You\'ll manage social media, update product content, coordinate with sponsored drivers, and handle administrative tasks in a fast-paced environment. Automotive industry knowledge is a plus; on-site work required.

This full-time position offers growth opportunities and a collaborative team culture.

Qualifications

• Adaptable and able to learn quickly in a fast-paced environment.
• Strong written and verbal communication skills.
• Organized and able to multitask effectively.
• Proficient with MS Office (Word, Excel, Outlook).
• Tech-savvy; quickly learns marketing tools (social media, CRM, ERP).
• Capable of working independently or as part of a team.
• Reliable and results-driven.
• Automotive or powersports knowledge preferred.
• Customer service or sales support experience is a plus.

Responsibilities

• Respond to customer inquiries via email, phone, and social media DMs.
• Support dealers and customers with orders, shipping ETAs, availability, and product details.
• Process orders, manage accounts, and perform data entry.
• Provide basic technical support (training provided).
• Troubleshoot issues, escalate issues, and handle warranty claims.
• Have a basic understanding of Automotive or Powersport Industries / mechanically inclined.
• Create, schedule, and manage social media content and engagement.
• Communicate with sponsored drivers, influencers, and partners.
• Maintain website content, including products, descriptions, and banners.
• Perform reporting, data entry, and general administrative tasks.

Job description

Job Description

Qualifications:

• Quick learner and team player
• Effective written and verbal communication skills
• Organized and comfortable with multitasking
• Proficient in MS Office (ie: Word, Excel, Outlook)
• Tech-savvy; able to quickly learn marketing tools (social media, CRM, ERP)
• Ability to work independently or as part of a team
• Accountability and commitment to generating results
• Automotive or power sports industry knowledge strongly preferred
• Customer service or sales support experience is a plus

Key Responsibilities:

Customer Service & Sales Support:

• Respond to customer inquiries via email, phone, and social media DMs
• Support dealers and customers with orders, shipping ETAs, availability, and product details
• Process orders, manage accounts, and perform data entry
• Provide basic technical support (training provided)
• Troubleshoot issues, elevate issues, and handle warranty claims
• Have a basic understanding of Automotive or Powersport Industries / mechanically inclined

Marketing & Administrative Support:

• Create, schedule, and manage social media content and engagement
• Communicate with sponsored drivers, influencers, and partners
• Maintain website content, including products, descriptions, and banners
• Perform reporting, data entry, and general administrative tasks ...

Additional Requirements:

• Full-time, on-site position in Norco, CA
• Flexibility for travel and occasional overtime
• Ability to work in a fast-paced environment

What We Offer:

• Medical, Dental, Vision, Retirement, Paid Time Off
• A collaborative, passionate team culture
• Opportunities to expand your skills and advance within the company

Company Description

Group-A Engineering (est. 1995) specializes in designing performance parts for the Automotive, Motorcycle, and Powersports industries. Our brands include Skunk2 Racing, Kraftwerks Performance, Grams Performance, and Project Red Dog.