Retail Sales Manager - Customer Experience & Growth

Michaels Stores; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and vision)

Paid time off

Tuition assistance

Generous employee discounts

Job summary

Michaels Stores is seeking a Sales Manager in Gilbert, Arizona, to champion a high-performing selling culture and drive customer experience. This role ensures effective leadership across front-end and service operations, meeting sales expectations.

The ideal candidate will have over 3 years of retail leadership experience and will lead the execution of company policies, focusing on customer satisfaction and operational excellence. The position comes with extensive benefits including health insurance and employee discounts.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and Company programs.
• Model and coach Customer Experience and ART of Selling behaviors.
• Oversee store operations and service standards.
• Train and develop team members through structured onboarding.

Skills

Retail leadership experience

Customer-focused coaching

Sales drive

Job description

Michaels Stores is seeking a Sales Manager in Gilbert, Arizona, to champion a high-performing selling culture and drive customer experience. This role ensures effective leadership across front-end and service operations, meeting sales expectations.

The ideal candidate will have over 3 years of retail leadership experience and will lead the execution of company policies, focusing on customer satisfaction and operational excellence. The position comes with extensive benefits including health insurance and employee discounts.