Sales Manager/Renaissance St. Louis Airport Hotel

StepStone Hospitality; St. Louis (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

StepStone Hospitality in St. Louis seeks a results-driven Sales Manager to drive revenue growth by building strong client relationships and developing new business for our hotel’s full-service offerings.

You will focus on banquet and F&B revenues, collaborate with clients to design events, conduct site tours, attend trade shows, and relentlessly pursue annual sales goals while adhering to company policies.

Qualifications

• Develop relationships with clients to grow banquet and F&B revenues.
• Knowledge of market position, pricing, and sales strategies.
• Proficient in preparing reports and presentations for stakeholders.

Responsibilities

• Develop all details of banquet functions with clients.
• Make personal sales calls and conduct site tours.
• Upsell to improve revenue on property.
• Attend trade shows and events for networking.
• Maintain detailed records of guest discussions and meetings.
• Ensure budgeted revenues and expenses are met.
• Follow hotel policies and procedures.
• Respond to guest requests and resolve issues promptly.

Skills

Client relationships

Sales strategy

Communication

Market awareness

Education

College education

Relevant training and experience

Tools

Office software

Job description

Description

We are seeking a motivated and results-driven Sales Manager to join our team and help drive revenue growth by building strong client relationships, developing new business opportunities, and promoting our hotel's full-service offerings

• Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.

Job Description includes:

• Work closely with clients to develop all details of all banquet functions.
• Be fully knowledgeable of competitive markets outside the area.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
• Follow Sales policies and procedures as developed in the annual Marketing plan
• Make personal sales calls
• Conduct site tours for potential clients
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
• Upsell to improve revenue generation on property.
• Attend trade shows, industry and local events that create opportunities for networking
• Develop creative marketing techniques
• Achieve and exceed individual and team annual goals as established by the annual Marketing plan.
• Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate, assess and revise the parameters of the program.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and sales software.

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office department tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

Requirements

• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.

Other duties may be assigned

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• College education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.
• Occasional travel required.