Assistant Housekeeping Manager/Renaissance St. Louis Airport Hotel

Renaissance St. Louis Airport; Pine Lawn (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

Renaissance St. Louis Airport is seeking a housekeeping associate to support daily department operations. You will start by reporting to the Housekeeping Office, sign out keys, and assist with opening and closing the department when needed.

You will respond to guest requests, manage supply inventories, log items, and coordinate with supervisors on repairs. Strong English communication and basic computer skills are required.

Qualifications

• Must have a comprehensive knowledge of the English language for effective communication with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all hotel policies and procedures.
• Attend required meetings.
• Projects and assignments must be completed thoroughly, professionally, and with care.

Responsibilities

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key at end of shift.
• Open and close the department in the absence of the Executive Housekeeper, including assignment of room boards and keys.
• Take all incoming housekeeping calls and respond to guests’ needs.
• Perform inventories of supplies and order for par levels.
• Log missing items and maintain lost and found catalog, shipping items to guests as needed.
• Report items needing repair to supervisor and maintain equipment.
• Ensure guest safety and courtesy to guests and co-workers.
• Handle time-sensitive tasks under high pressure; adjust to changes as needed.
• Maintain professional appearance and conduct at all times; set standards for associates.
• Assist with lifting and moving items (minimum 20 pounds) and perform physical tasks (pushing, pulling, bending, reaching).
• Possess good mathematical and computer skills.

Skills

English language

Office software

Mathematical skills

Communication

Education

High school diploma

Tools

Computer skills

Job description

Description

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.
• Take all incoming Housekeeping calls and respond the guest’s needs.
• Perform inventories of supplies and order for par levels
• Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Ability to accurately use various office software.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.

Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.