Sales Manager - Elevate Customer Experience & Team Growth

Ann Taylor; Charlotte (NC); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through philanthropic

Job summary

Ann Taylor in Charlotte, NC is seeking a Sales Manager to join the store leadership team. You will cultivate customer and associate engagement, delivering an omnichannel experience and coaching associates to model brand behaviors and build authentic customer relationships.

You will partner with the Store Manager to build a high-performing team, drive results, and uphold operational excellence across the store.

Qualifications

• 1 year retail management experience (preferred).
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities to drive the store's performance, including financial and operational objectives.
• Balance selling responsibilities and overall store operations activities.

Skills

Hospitality mindset

Customer service

Interpersonal skills

People management

POS systems

Business acumen

Tools

POS system

Job description

Ann Taylor in Charlotte, NC is seeking a Sales Manager to join the store leadership team. You will cultivate customer and associate engagement, delivering an omnichannel experience and coaching associates to model brand behaviors and build authentic customer relationships.

You will partner with the Store Manager to build a high-performing team, drive results, and uphold operational excellence across the store.