Sales Manager, eCommerce & Phone Sales

Landmark Dodge Chrysler Jeep Ram; Morrow (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Landmark Automotive in Morrow, GA is seeking a hands-on Sales Manager for eCommerce and phone sales to turn conversations into appointments and vehicle sales. You'll lead the sales team, structure and close deals, and coach associates using real calls, leads, and customer interactions.

A proven track record in automotive retail management and CRM-driven coaching is required to succeed. The role emphasizes initiative, accountability and consistent follow-through with measurable performance

Qualifications

• Automotive retail sales management experience required or strongly preferred.
• Proven coaching and development of sales professionals.
• Strong knowledge of CRM systems and internet lead management.
• Skilled in negotiation, objection handling and deal closing.
• Able to translate performance data into actionable coaching.

Responsibilities

• Lead sales opportunities across showroom, eCommerce and phone channels, including deal structure and closing.
• Coach sales associates on phone conversations, internet responses and appointment setting.
• Review calls, leads and customer interactions to build better habits.
• Ensure prompt, professional responses to internet and phone inquiries.
• Maintain CRM accuracy and timely manager involvement in handoffs.
• Monitor opportunities and assign based on quality and results.
• Drive CRM follow-up processes and improve showroom processes to raise close rate.
• Track performance metrics such as response rates, appointments and closings.

Skills

Sales management

Coaching

Negotiation

Lead follow-up

Performance coaching

Tools

CRM systems

Internet lead management

Phone sales tools

Job description

Sales Manager, eCommerce & Phone Sales

Landmark Automotive

Turn More Conversations Into Customers

A great sales opportunity can begin anywhere: on the showroom floor, over the phone or through an online inquiry. Landmark Automotive is looking for a Sales Manager who knows how to turn those first conversations into appointments, visits and vehicle sales.

You’ll lead the sales team, help structure and close deals, and coach associates using real calls, leads and customer interactions. This role is for a hands‑on manager who enjoys developing people, improving the customer experience and seeing that work show up in the results.

What You’ll Own

• Lead sales opportunities across the showroom, eCommerce and phone channels, including deal structure, negotiation and closing.
• Coach Sales Associates on phone conversations, internet lead responses, appointment setting, follow-up, objection handling and closing.
• Review recorded calls, leads and customer interactions regularly. Use specific feedback, role‑play and one‑on‑one coaching to build stronger habits.
• Make sure every internet and phone inquiry receives a prompt, professional and personalized response aimed at starting a real conversation.
• Drive a consistent CRM follow‑up process, including a minimum 14‑day strategy for internet and phone opportunities.
• Strengthen the handoff from first contact to the showroom through accurate CRM check‑in and timely manager involvement.
• Monitor and assign phone and internet opportunities based on communication quality, coachability, process adherence and results.
• Keep the CRM useful and accurate, with complete lead sources, call and manager notes, appointments, customer records and deals created from phone opportunities.
• Improve the showroom sales process, guest sheet and early manager involvement to increase close rate and reduce missed opportunities.

How You’ll Measure Progress

You’ll track the numbers that show whether customers are connecting with the team and moving forward: internet response and contact rates, appointments set and shown, phone‑up conversion, showroom close rate, and lead‑to‑sale results. You’ll also hold associates accountable for the quality of their follow‑up, workplan completion, productivity, units and gross performance.

When someone needs support, you’ll identify the gap and build a practical coaching plan. When a process needs work, you’ll improve it.

What You Bring

• Automotive retail sales management experience is strongly preferred.
• A record of coaching and developing sales professionals.
• Strong knowledge of CRM systems, internet lead management and telephone sales.
• Confidence in negotiation, objection handling, deal structure and closing.
• The ability to turn customer interactions and performance data into useful coaching.
• Energy, organization, accountability and consistent follow‑through.

What Success Looks Like

The team gets better with every conversation. Customers receive timely, helpful follow‑up. More phone and internet opportunities become appointments, more appointments become showroom visits, and more visits become vehicle sales.