Sales Manager

sci; Bayamón (PR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) with Company match

Employee Assistance Program

Job summary

SCI in Bayamon, Puerto Rico, seeks a results-driven Sales Manager to lead Sales Counselors, drive location quotas, and ensure compliance with company policies. You will coach staff, manage aftercare, product knowledge, and closing skills while implementing community marketing programs aligned with local demographics.

You will review contracts for compliance, control expenses, maintain marketing materials, and prepare reports that demonstrate financial controls.

Qualifications

• High school or equivalent education required; Bachelor's degree preferred.
• 3-5 years sales management experience required.
• Experience presenting, training, coaching and motivating salespeople is a plus.
• Valid state/province driver's license with good driving record; insurance license as required by law.
• Working knowledge of Windows-based PC environment and MS Office; CRM knowledge a plus.

Responsibilities

• Meet and exceed location sales quotas.
• Provide initial and ongoing sales instruction to Sales Counselors and ensure customer needs are met.
• Manage Sales Counselors and oversee aftercare, prospecting, product knowledge, and closing skills.
• Develop marketing programs tailored to community demographics and competition.
• Review contracts to ensure compliance with laws and company policies; prepare reports showing financial controls.
• Maintain marketing materials, training manuals, and sales equipment; ensure programs are budgeted and compliant.
• Maintain sales rooms and offices to present a professional environment.

Skills

Sales Management

Training & Coaching

Customer Service

CRM systems

MS Office

Confidentiality

Budgeting

Education

High school or equivalent

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor's degree preferred

Experience

• Sales Management experience of 3-5 years required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver's license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation: $45,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI

Postal Code: 00959

Category (Portal Searching): Sales

Job Location: US-PR - Bayamon