Operations Manager

TWO MEN AND A TRUCK®; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Starting pay $60k-$70k

Health, dental, and vision

Paid time off

Career advancement

Team environment

Job summary

TWO MEN AND A TRUCK in Charlotte, NC is seeking an Operations Manager to lead moving crews and manage daily operations. You’ll supervise dispatch, coordinate staffing, safety, and customer service while driving efficiency and service quality.

Ideal candidates have a high school diploma or GED, management experience, a valid driver’s license, and are willing to work weekends and undergo background checks. Join a growing team with opportunities for advancement.

Qualifications

• High school diploma or GED required; some college preferred.
• Management, business, or related experience required.
• Valid driver’s license and clean driving record.
• Willingness to submit to background check and random drug screens.
• Willingness to work Saturdays and one Sunday per month.
• Strong communication and leadership skills.

Responsibilities

• Supervise and dispatch mover/driver teams daily; coordinate scheduling.
• Conduct safety audits, vehicle inspections, and paperwork audits.
• Lead by example; develop and motivate the team.
• Hire and onboard new staff; manage training.
• Oversee fleet maintenance and equipment inventory.
• Promote safety and ensure DOT/FMCSA compliance.
• Be on-call for emergencies outside normal hours.
• Build rapport with customers and estimate service costs in the system.
• Advise on moving services, boxes, supplies and add-ons.
• Handle clerical and administrative tasks.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Education

High school diploma or GED

Tools

Movers Who Care software

Dispatch software

Job description

It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® in Charlotte, NC as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!

What We Offer

• Starting pay: $60,000 - $70,000 annually + bonuses!
• Benefits! Health, dental, and vision available
• Paid Time Off
• Career advancement opportunities! We want to see you grow personally and professionally. If you are looking for opportunity, we’ve got it.
• Work with a great team!

What You'll Do

• Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments
• Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits
• Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation
• Determine staffing requirements, interview, hire, and oversee new employee onboarding and training
• Coordinate and direct fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner
• Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines
• Responsible for employee development, accountability and corrective action programs
• Responsible for being an “on-call” emergency contact outside of normal business hours
• Acts as a point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
• Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Performs a variety of clerical and administrative tasks.
• All other duties as assigned

Who We’re Looking For

• High school diploma or GED required, some college preferred
• Management, business, or other relevant experience is required
• Valid driver’s license and a clean driving record
• Must be willing to submit to a pre-employment background check and random drug screens
• Must be willing to work Saturday’s and one Sunday a month
• Effective communication skills (verbal and written)
• Demonstrated ability to lead by example to motivate, develop and direct people
• Ability to assess the performance of self, employees and franchise to make improvements or take corrective action
• Strong decision-making ability
• Basic truck/vehicle knowledge
• Experience in the fields of general labor, management, non-CDL transportation, landscaping, construction, project management, logistics, production, manufacturing, assembly, factory or warehouse helpful.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Charlotte, NC. The employer at this location is NBF Charlotte LLC.