Sales Manager

Strategic Talent Partners; Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance for 1

Disability insurance

Bonus opportunity

Job summary

Strategic Talent Partners has been retained by our client, a 2nd generation, family-owned residential services business, to hire a Sales Manager. The Sales Manager will lead a field-based in-home HVAC sales team and drive revenue, customer experience, and profitability in the Western Chicago Suburbs.

This is a full-time, on-site role with travel as needed. Ideal candidates bring 3+ years of sales leadership in B2C, 7+ years in sales, and a hands-on coaching approach.

Qualifications

• 3+ years of sales leadership in B2C environments.
• 7+ years total sales experience, preferably residential.
• Strong consultative selling and customer experience standards.
• Hands-on, field-visible leadership.

Responsibilities

• Inspire, lead, and hold accountable a high-performing residential HVAC sales team to achieve revenue, margin, and customer satisfaction goals.
• Set aggressive sales plans and propose strategic expansions aligned with growth objectives.
• Track daily/weekly KPI and drive accountability across the team.
• Conduct ride-alongs, in-home observations, deal reviews, and active participation to improve close rates and customer experience.
• Ensure every customer interaction delivers a best-in-class satisfaction experience and trust.

Skills

Sales leadership

B2C sales

In-home selling

Coaching & training

Job description

Strategic Talent Partners has been retained by our client, a 2nd generation, family-owned residential services business, to hire a Sales Manager.

Position Overview:

Reporting to the Owner, the Sales Manager will be responsible for leading, developing, and growing a high-performing residential (B2C) HVAC sales team.

The ideal leader brings deep expertise in residential sales, strong training, coaching, and mentorship skills, and a values-oriented leadership style rooted in integrity, service, and excellence. This opportunity is for a hands-on leader who thrives in the field and works alongside their team.

Our client provides services to customers throughout the Western Chicago Suburbs. This is a full-time role based out of their office, with travel in the field as needed to support the team.

Key Responsibilities:

• Inspire, lead, and hold accountable a high-performing residential HVAC sales team to achieve and exceed revenue, conversion, margin, and customer satisfaction goals.
• Set aggressive sales plans and propose strategic expansions aligned with company growth objectives.
• Establish clear expectations and drive consistent accountability through daily/weekly KPI tracking.
• Conduct ride-alongs, in-home observations, deal reviews, and active participation in the sales process to improve close rates and customer experience.
• Ensure every customer interaction delivers a best-in-class satisfaction experience, resulting in positive feedback and long-term trust.

Coaching, Training & Onboarding

• Hire, train, and motivate a team of In-Home Sales Professionals.
• Build and maintain a structured coaching rhythm for new and tenured consultants, including onboarding and ramp process for new hires.
• Conduct daily and weekly sales training meetings focused on consultative selling, professionalism, and customer-first solutions.
• Perform regular performance evaluations, manage Performance Improvement Plans (PIPs), and coach direct reports to sustained success.
• Partner with financing vendors and train the sales team in effectively presenting and closing with financing options.
• Own sales lead coordination and ensure effective distribution and follow-up within the sales department.
• Work closely with the Installation and Operations teams to ensure seamless sales-to-install handoffs and successful project execution.
• Collaborate directly with the Owner to manage departmental P&L expectations and profitability targets.
• Serve as a key member of the Leadership Team, contributing to strategic direction, market growth, and increased market share.
• Promote a disciplined, no-excuses, high-integrity environment rooted in excellence and stewardship.
• Champion company values and mission in daily leadership and decision-making.

Skills and Experience:

• 3+ years of sales leadership / sales management experience (B2C).
• 7+ years of overall sales experience, preferably in residential, commission-driven environments.
• Strong understanding of consultative in-home selling, customer experience standards, and sales process execution.
• HVAC, building materials, and/or home services experience a plus.
• Hands-on leadership style: visible in the field, engaged in deals, present with the team.

Our client offers a competitive salary and benefits package commensurate with experience. Target base salary is $95,000 - $130,000 + performance-based bonus opportunity.

Benefits include:

• 100% company paid health, Dental, and Vision insurance for your entire family.
• 100% company paid short- and long-term disability.