Sales Manager

Scenthound; Boca Raton (FL); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Direct career growth path

Medical, dental, and vision insurance

Paid vacation

Performance bonuses

Complimentary service membership

Job summary

Scenthound is looking for a Scenter Manager in Boca Raton, Florida, who can provide strong leadership and exceptional customer service. The successful candidate will manage day-to-day operations and lead a dedicated team, ensuring high standards of dog wellness and safety.

Applicants should have management experience, be problem solvers, and have a passion for working with dogs. Competitive pay, performance bonuses, and benefits are included. Join us in growing the Scenthound community!

Qualifications

• Management experience required.
• Customer service experience, preferably in retail or restaurants.
• Ability to lift up to 70 pounds.
• Reliable transportation is a must.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through education.
• Provide leadership and mentorship to the Scenter team.
• Maintain standards of dog wellness and safety.
• Manage client expectations and resolve concerns.
• Ensure safe environments for dogs and staff.

Skills

Effective communication

Leadership

Problem-solving

Attention to detail

Time-management

Computer proficiency

Job description

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options.
• Competitive hourly base pay, plus tips; performance bonuses.
• Medical, dental, and vision insurance benefits.
• Merit-based pay increases.
• Paid Vacation.
• Complimentary service membership.

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience.
• Customer service experience (retail, restaurant).
• Strength to lift up to 70 pounds; stamina to stand for long periods of time.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to your team.
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; Resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills and Abilities:

• Effective communication with team members and dog parents.
• Leadership, coaching, mentorship.
• Recruiting, hiring, and creating a happy and effective team.
• Problem-solving.
• Attention to detail.
• Time-management – ability to make an efficient schedule.
• Computer/ technology proficiency.
• Accountability; hold oneself and others to a high quality of services.