Sales Leader & Guest Experience Coach

AEO; Lima (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

40% off AE & Aerie

Health care benefits

Paid time off

Bonus potential

Job summary

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team, lead Leader on Duty shifts, and deliver a best-in-class guest experience. You will train, motivate, and celebrate associates, drive KPIs, and ensure visual and operational standards across the floor and fitting room while upholding AEO values and integrity.

This role emphasizes people leadership, process excellence, and a proactive approach to safety and asset protection, with a focus on

Qualifications

• Retail leadership experience preferred.
• Strong guest-service orientation and KPI focus.
• Ability to train, coach, and develop teammates.

Responsibilities

• As a full-time Sales Leader, you support the Store Leadership Team by leading Leader on Duty shifts and ensuring a stellar guest experience.
• You drive sales by maximizing floor productivity and guest loyalty through in-store service excellence.
• You recruit, train, and develop associates to maintain staffing and service standards.
• You provide real-time coaching and celebrate performance to sustain engagement.
• You execute daily visual and operational procedures and uphold Brand Standards.

Job description

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team, lead Leader on Duty shifts, and deliver a best-in-class guest experience. You will train, motivate, and celebrate associates, drive KPIs, and ensure visual and operational standards across the floor and fitting room while upholding AEO values and integrity.

This role emphasizes people leadership, process excellence, and a proactive approach to safety and asset protection, with a focus on