Sales Leader, Retail - Guest Experience & Team Coach

AEO; Germantown (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

40% off AE & Aerie year-round

Career development opportunities

Store contests and prizes

Job summary

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team by leading LOD shifts and delivering an exceptional guest experience. You’ll drive daily operations, train and motivate associates, and champion AEO’s service standards with integrity.

You’ll recruit talent, coach performance, and ensure visual standards while maintaining store safety and asset protection. Join a team that values guest-first service and real collaboration.

Qualifications

• Leading sales and LOD responsibilities to maximize KPI results.
• Motivating and coaching associates to meet service standards.
• Recruiting, training, and developing store staff for guest-first service.
• Setting goals, giving real-time feedback, and driving engagement.
• Executing in-store visual and operational standards with integrity.

Responsibilities

• Lead LOD shifts to drive sales and guest experience.
• Coach and motivate associates to achieve KPIs and standards.
• Recruit, hire and train strong talent for adequate staffing.
• Provide ongoing feedback and recognition to the team.
• Maintain daily visual/operational procedures and safety standards.

Skills

Sales leadership

People leadership

Training & development

Visual merchandising

Operational excellence

Integrity & compliance

Time management

Customer service

Team motivation

Job description

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team by leading LOD shifts and delivering an exceptional guest experience. You’ll drive daily operations, train and motivate associates, and champion AEO’s service standards with integrity.

You’ll recruit talent, coach performance, and ensure visual standards while maintaining store safety and asset protection. Join a team that values guest-first service and real collaboration.