Sales Leader - Drive Team Performance & Customer Experience

Ralph Lauren Corporation; Orlando (FL); On-site; USD 52,000 - 67,000; Full time

Job summary

Ralph Lauren Corporation in Orlando, FL is seeking a Selling Supervisor to join the Store Leadership team. You will execute strategic plans to drive sales, coach the sales team, and deliver a superior customer experience aligned with brand standards.

The role includes mentoring staff, achieving targets, participating in recruitment, and leading promotions and events to grow profitability.

Qualifications

• Retail supervisory or similar industry experience.
• Fashion insights and awareness of industry trends a plus.
• Excellent leadership and communication skills with the ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Flexible schedule including day, evening, weekends, overnight shifts and travel as required.
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Possess and demonstrate business acumen.
• Strong planning and prioritization/time management skills.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Skills

Leadership

Communication

Customer service

Team collaboration

Sales coaching

Time management

Business acumen

Job description

Ralph Lauren Corporation in Orlando, FL is seeking a Selling Supervisor to join the Store Leadership team. You will execute strategic plans to drive sales, coach the sales team, and deliver a superior customer experience aligned with brand standards.

The role includes mentoring staff, achieving targets, participating in recruitment, and leading promotions and events to grow profitability.