Sales Supervisor: Lead, Coach & Drive Store Performance

BoF Careers; Johnson Creek (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Selling Supervisor to empower the store leadership team and drive sales performance through coaching, clienteling, and effective team management. You will mentor staff, deliver excellent customer experiences, and lead by example in achieving KPIs and brand standards.

Responsibilities include executing promotional activities, managing inventory, ensuring safety compliance, and participating in recruitment to build a capable team.

Qualifications

• Retail supervisory or similar industry experience.
• Fashion insights and awareness of industry trends a plus.
• Excellent leadership and communication skills; ability to communicate with customers and staff.
• Ability to operate the register, handle cash and perform basic POS tasks.
• Flexible schedule including day, evening, weekends and travel as required.

Responsibilities

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.
• Sell 50% of the time, implement clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.
• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.

Skills

Store leadership

Sales coaching

Customer service

Communication

Team development

POS system

Tools

POS system

Job description

Ralph Lauren Corporation is seeking a Selling Supervisor to empower the store leadership team and drive sales performance through coaching, clienteling, and effective team management. You will mentor staff, deliver excellent customer experiences, and lead by example in achieving KPIs and brand standards.

Responsibilities include executing promotional activities, managing inventory, ensuring safety compliance, and participating in recruitment to build a capable team.