Sales Leader: Drive KPI Results & Customer First

Todd Snyder; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

Holiday Pay

Job summary

Todd Snyder, an American menswear brand based in New York City, is seeking a Sales Leader for its Boston store to drive a Customer First culture and achieve sales goals. This role reports to the Store Management Team and supervises Store Associates, guiding daily operations and brand standards.

Responsibilities include training and coaching, improving KPI performance, and promoting AE loyalty programs while maintaining loss-prevention practices.

Qualifications

• Minimum high school education or equivalent.
• 1–2 years retail experience or equivalent education.
• Team leader experience preferred.
• Flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and store team.
• Demonstrated collaboration skills and ability to work well within a team.
• Ability to perform all Essential Job Functions.
• Proficient use of technology.

Responsibilities

• Lead Leader on Duty to create a Customer First culture.
• Communicate clear expectations and hold associates accountable to standards.
• Provide real-time coaching to support achieving goals.
• Partner with Store Management to drive KPI results and opportunities.
• Drive brand loyalty by informing customers of loyalty programs.
• Lead training, development and coaching of the associate team.
• Motivate associates with feedback and recognition.
• Maintain brand standards and ensure merchandising accuracy.
• Execute daily operations and support audits and loss prevention standards.
• Adhere to all company policies and procedures.

Skills

Leadership

Customer service

Communication

Teamwork

Flexibility

Feedback receptiveness

Retail experience

Multi-tasking

Proficient use of technology

Education

High School diploma or equivalent

Retail experience or equivalent education

Job description

Todd Snyder, an American menswear brand based in New York City, is seeking a Sales Leader for its Boston store to drive a Customer First culture and achieve sales goals. This role reports to the Store Management Team and supervises Store Associates, guiding daily operations and brand standards.

Responsibilities include training and coaching, improving KPI performance, and promoting AE loyalty programs while maintaining loss-prevention practices.