Sales Leader: Customer-First Store Coach & KPI Driver

American Eagle Outfitters; San Jose (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Todd Snyder in Santana Row, CA, seeks a Sales Leader - TS to support the store management team by performing Leader on Duty responsibilities, creating a selling culture, and enhancing the customer experience. This role guides associates, drives sales, and ensures operational excellence in a fast-paced retail environment.

The Sales Leader collaborates with management to achieve store goals, trains staff, and upholds AE loyalty programs while modeling brand values and customer-first behavior.

Qualifications

• Minimum high school education or equivalent.
• Ability to lead a team and train associates.
• Strong communication with customers and store team.
• Flexibility to meet store needs and adapt to schedules.
• Proficient use of technology and store systems.

Responsibilities

• Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
• Communicate expectations and coach associates toward brand standards and performance.
• Drive store KPI results with the management team and coach staff in real time.
• Lead training and development to create a Customer First environment.
• Maintain brand standards and execute merchandising and operations according to SOPs.
• Open/close the store as needed and handle standard cash and transaction duties.

Skills

Team leadership

Flexibility

Communication

Multitasking

Tech proficiency

Education

High school or equivalent

Job description

Todd Snyder in Santana Row, CA, seeks a Sales Leader - TS to support the store management team by performing Leader on Duty responsibilities, creating a selling culture, and enhancing the customer experience. This role guides associates, drives sales, and ensures operational excellence in a fast-paced retail environment.

The Sales Leader collaborates with management to achieve store goals, trains staff, and upholds AE loyalty programs while modeling brand values and customer-first behavior.