Sales Leader: Customer Experience & Store Ops

Michaels Stores; Town of Oneonta (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Oneonta, NY seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a top-tier customer experience. You will oversee front-end operations, coaching staff and ensuring brand standards are met.

Responsibilities include managing SOPs, POS usage, loyalty programs, and omni-channel services while supporting the Store Manager and ensuring floor leadership during MOD coverage.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations, ensuring selling behaviors and brand standards.
• Coach team to improve customer experience and sales KPIs.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout system usage for smooth transactions.
• Drive omni-channel service with BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and MCC/Extend services.

Skills

Retail leadership

Customer coaching

SOP adherence

POS systems

Inventory management

Team training

Tools

POS & Self-Checkout systems

Job description

The Michaels Companies Inc. in Oneonta, NY seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a top-tier customer experience. You will oversee front-end operations, coaching staff and ensuring brand standards are met.

Responsibilities include managing SOPs, POS usage, loyalty programs, and omni-channel services while supporting the Store Manager and ensuring floor leadership during MOD coverage.