Sales Lead & Store Experience Champion

POP MART Americas Inc.; Chicago (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Family leave

Leadership development

Career advancement

Job summary

POP MART Americas Inc. is seeking a Retail Sales Lead for our Fifth Avenue location to guide daily operations, coach sales associates, and deliver exceptional customer experiences. You will act as Leader on Duty, drive sales performance, and support visual merchandising and inventory management.

As a trusted store leader, you will mentor the team, build relationships with customers, and ensure a premium POP MART environment for collectors. This role requires flexibility for evenings and weekends.

Qualifications

• 1+ years of retail experience; previous leadership, keyholder, or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong communication, coaching, and interpersonal skills.
• Ability to motivate others while fostering a collaborative, inclusive team environment.
• Strong organizational skills with excellent attention to detail.
• Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
• Demonstrated ability to interpret business metrics and use data to improve store performance.
• Ability to adapt quickly to changing priorities and business needs.
• Basic computer and point-of-sale (POS) proficiency.
• High School Diploma or equivalent required.

Responsibilities

• Leadership & Customer Experience – Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
• Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
• Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Foster an energetic, inclusive, and engaging environment for customers and team members alike.
• Sales & Business Performance – Help achieve and exceed store sales goals and KPIs, including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.
• Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
• Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
• Store Operations – Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Accurately process customer transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
• Help protect company assets by following cash handling, safety, and loss prevention procedures.
• Visual Merchandising & Inventory – Execute POP MART visual merchandising standards, marketing directives, and promotional displays.
• Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
• Refresh merchandising based on inventory levels, product sell-through, and business priorities.
• Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
• Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.
• Brand & Community – Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
• Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
• Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
• Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.

Skills

Leadership

Customer service

Communication

Coaching

POS proficiency

Sales focus

Education

High School Diploma or equivalent

Tools

POS systems

Job description

POP MART Americas Inc. is seeking a Retail Sales Lead for our Fifth Avenue location to guide daily operations, coach sales associates, and deliver exceptional customer experiences. You will act as Leader on Duty, drive sales performance, and support visual merchandising and inventory management.

As a trusted store leader, you will mentor the team, build relationships with customers, and ensure a premium POP MART environment for collectors. This role requires flexibility for evenings and weekends.