Sales Lead: Elevate Customer Experience & Team Growth

KnitWell Group; Lee (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community philanthropic partnerships

Job summary

KnitWell Group in Lee, MA is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates to achieve sales and service goals. You will collaborate with the Store Manager to run daily store operations, engage customers with warmth, and represent the brand with integrity and energy.

This role emphasizes coaching, teamwork, and adaptability, with a focus on maintaining visuals, merchandising, and a seamless omnichannel experience for shoppers.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technologically proficient and able to operate a point-of-sale system.
• Enjoys communicating and coaching teammates.
• Flexible availability including evenings, weekends, and holidays.
• Ability to organize, delegate, and prioritize to meet deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can perform at their best with customers.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficient

Enjoys coaching

Strong communication

Flexible availability

Tools

POS system

Job description

KnitWell Group in Lee, MA is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates to achieve sales and service goals. You will collaborate with the Store Manager to run daily store operations, engage customers with warmth, and represent the brand with integrity and energy.

This role emphasizes coaching, teamwork, and adaptability, with a focus on maintaining visuals, merchandising, and a seamless omnichannel experience for shoppers.