Sales Lead - Customer Experience & Team Coach

Knitwell Group; Carlsbad (CA); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and career机会

Community impact through partnerships

Job summary

Ann Taylor in Carlsbad, CA is seeking a Sales Lead to guide a team and deliver personalised customer experiences. You will collaborate with the Store Manager to understand store functions and step in as manager when needed, shaping both customer and associate experiences.

The role requires hands-on leadership, strong communication, and flexibility to work evenings, weekends, and holidays. Pay range is $17.90–$22.35 per hour, Regular/Part time; benefits include 401(k), merchandise discounts, and

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Technology proficient

Communication and coaching

Flexible availability

Initiative and decision-making

Organization and prioritization

Tools

Point-of-sale system

Job description

Ann Taylor in Carlsbad, CA is seeking a Sales Lead to guide a team and deliver personalised customer experiences. You will collaborate with the Store Manager to understand store functions and step in as manager when needed, shaping both customer and associate experiences.

The role requires hands-on leadership, strong communication, and flexibility to work evenings, weekends, and holidays. Pay range is $17.90–$22.35 per hour, Regular/Part time; benefits include 401(k), merchandise discounts, and