Sales Lead: Customer Experience Coach & Acting Manager

N23 Premium Brands Opco LLC; Gloucester Township (NJ); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Join Ann Taylor at Store 2299 in Gloucester Township, NJ as a Sales Lead. You will help deliver personalized customer experiences, coach associates, and support the Store Manager in daily operations and onboarding. You’ll uphold brand standards and drive an inclusive, results‑oriented team environment.

Ideal candidates bring retail experience, comfort with POS systems, and a proactive, communicative approach. Availability includes evenings, weekends, and holidays.

Qualifications

• 6+ months of retail experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a POS system.
• Enjoys communicating and coaching others.
• Flexible availability including evenings, weekends, holidays.
• Takes initiative and can organize, delegate, and prioritize.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS proficiency

Coaching & communication

Flexible scheduling

Initiative & decision making

Tools

POS system

Job description

Join Ann Taylor at Store 2299 in Gloucester Township, NJ as a Sales Lead. You will help deliver personalized customer experiences, coach associates, and support the Store Manager in daily operations and onboarding. You’ll uphold brand standards and drive an inclusive, results‑oriented team environment.

Ideal candidates bring retail experience, comfort with POS systems, and a proactive, communicative approach. Availability includes evenings, weekends, and holidays.