Sales Lead Coordinator: Drive Lead Flow & Appointments

KB Complete Inc.; Mission (KS); Hybrid; USD 42,000 - 56,000; Full time

Job summary

KB Complete Inc. is seeking a Sales Lead Coordinator to support our sales team by managing incoming leads, coordinating appointments, maintaining customer records, and ensuring an exceptional customer experience throughout the sales process.

This role serves as the primary point of contact for prospective customers and plays a critical role in maximizing lead conversion and supporting revenue growth. The ideal candidate will be highly organized, with 2+ years in customer service or sales

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, scheduling, sales support, or lead coordination.
• Strong verbal and written communication skills.
• Proficiency with ServiceTitan, Microsoft Office Suite, and CRM software.

Responsibilities

• Manage incoming sales leads, qualify and distribute them to the sales team.
• Coordinate appointments and communications with customers and internal teams.
• Provide exceptional customer service via phone, email, text, and chat platforms.
• Maintain accurate customer and lead records in the CRM and company systems; generate reports.
• Collaborate with marketing and sales teams to ensure proper lead tracking and process improvements.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Data entry

Team collaboration

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

CRM software

Salesforce

HubSpot

Job description

KB Complete Inc. is seeking a Sales Lead Coordinator to support our sales team by managing incoming leads, coordinating appointments, maintaining customer records, and ensuring an exceptional customer experience throughout the sales process.

This role serves as the primary point of contact for prospective customers and plays a critical role in maximizing lead conversion and supporting revenue growth. The ideal candidate will be highly organized, with 2+ years in customer service or sales