Sales Lead & Appointment Coordinator

KB Complete Plumbing; Mission (KS); On-site; USD 44,000 - 58,000; Full time

Job summary

KB Complete Plumbing is seeking a detail-oriented Sales Lead Coordinator to support the sales team by managing incoming leads, scheduling consultations, and maintaining accurate customer records. The role serves as the primary contact for prospective customers and helps maximize lead conversion while delivering an exceptional customer experience.

You will collaborate with marketing and sales, track lead flow in the CRM, generate reporting, and assist with contracts and communications.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service, scheduling, or lead coordination.
• Strong verbal and written communication skills.
• Proficiency with ServiceTitan, Microsoft Office, and CRM software.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead Management: Receive, qualify, and distribute incoming sales leads from various channels.
• Appointment Coordination: Schedule consultations and sales appointments, confirm updates with customers and teams.
• Customer Service: Provide exceptional service and respond to inquiries via phone, email, text, and online platforms.
• Administrative Support: Maintain accurate customer and lead records, generate reports, assist with contracts and communications.
• Team Collaboration: Work with marketing to track leads and share updates, participate in sales meetings.

Skills

Customer service

Scheduling

Lead coordination

CRM

Communication

Organization

Data entry

Education

High School Diploma or equivalent

Tools

ServiceTitan

Microsoft Office

CRM software

Job description

KB Complete Plumbing is seeking a detail-oriented Sales Lead Coordinator to support the sales team by managing incoming leads, scheduling consultations, and maintaining accurate customer records. The role serves as the primary contact for prospective customers and helps maximize lead conversion while delivering an exceptional customer experience.

You will collaborate with marketing and sales, track lead flow in the CRM, generate reporting, and assist with contracts and communications.