Inside Sales & Lead Nurturing Specialist

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Manassas (VA); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical is seeking an Inside Sales Representative to manage leads, qualify opportunities, and coordinate with the sales team to schedule appointments.

The role emphasizes quick follow-up, precise data entry in the CRM, and clear, professional communication with customers and technicians to maximize conversions and support service goals.

Qualifications

• Proven experience in sales support, lead coordination, or a related role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in CRM systems and sales tracking tools.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• A collaborative team player with a customer-first mindset.

Responsabilités

• Lead qualification and coordination; contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers.
• Efficient scheduling; prioritize same-day or next-day appointments to maximize conversions.
• Data management; maintain accurate lead records, update CRM systems, and track follow-ups.
• Collaboration; liaise between service technicians, sales teams, and customers for smooth transitions.
• Customer engagement; use phone, text, and email to contact leads and generate urgency for appointments.
• Performance tracking; meet KPIs for call volume, lead conversion, and follow-up efficiency.

Connaissances

Sales support

Lead coordination

Communication skills

Organizational skills

Team collaboration

Customer-first mindset

Outils

CRM systems

Sales tracking tools

Description du poste

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical is seeking an Inside Sales Representative to manage leads, qualify opportunities, and coordinate with the sales team to schedule appointments.

The role emphasizes quick follow-up, precise data entry in the CRM, and clear, professional communication with customers and technicians to maximize conversions and support service goals.