Install Coordinator

Guild Garage Group; Meridian (ID); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health, Vision, Dental

PTO

Healthcare and life insurance

401k and matching

Employee referral

Job summary

Guild Garage Group is seeking an Install Coordinator for Meridian, Idaho to manage daily scheduling, prepare job files, and coordinate installations with clients, installers, and subcontractors. The role requires exceptional phone presence and a flair for top-notch client service.

Location: Meridian, ID. Pay: $22-30/hr. Responsibilities include CRM updates, coordinating communication between teams, and ensuring installations run smoothly with excellent customer care.

Qualifications

• Scheduling experience required.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with reading and interpreting contracts/policies.

Responsibilities

• Answer phones professionally and courteously.
• Coordinate scheduling with customers, installers, subcontractors, and inspectors.
• Ensure CRM data is accurate and up to date.
• Communicate across departments and act as hub for installation projects.
• Confirm installations with customers the day before and document in CRM.

Skills

Scheduling experience

Multi-tasking

Customer service

Verbal & written communication

Ability to read contracts/policies

Education

High school diploma or GED

Tools

ServiceTitan

CRM software

Job description

The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office. Represent the company with customers by handling questions or complaints. The ideal candidate will have exceptional phone presence and have a flair for top‑notch client service.

Location: Meridian, ID

Pay: $22-30/hr

Responsibilities

• Professionally answering the phone in a polite, friendly manner.
• Advocates for the customer and ensures a quality install experience.
• Responsible for returning all customer requests within the same business day.
• Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
• Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly.
• Responsible for confirming installations with customers the day before installation and documenting in CRM software.
• Manage pending installations weekly by contacting customers and adding notes to CRM software.
• Establish customer rapport to ensure the highest levels of satisfaction.
• Set up jobs in CRM software and maintain/update customer database with complete and accurate information.
• Submit all installed equipment registration and any rebates electronically on customer's behalf.
• Responsible for sending out daily scheduling emails for all install technicians.
• Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.
• Communicates to all required departments when a job is scheduled and is the “hub” for installation.
• Process all install paperwork timely and conduct job costing daily for commissions.
• Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and completed.
• Additional duties as needed.

Skills / Qualifications

• ServiceTitan experience preferred
• Scheduling experience
• Construction or home services experience
• High school diploma or general education degree (GED).
• Ability to multitask in a changing, fast‑paced and dynamic environment coupled with the ability to be a self‑starter and work on many projects at once.
• Excellent verbal and written language skills to answer customer and realtor concerns in simple, understandable language
• Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
• Ability to establish a professional and productive rapport with internal personnel and external customers.
• Ability to read, interpret, and explain Company procedures and policies.

Benefits

• Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, the company may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.