Sales Floor Supervisor: Elevate Customer Experience

Lowe's Companies, Inc.; Massillon (OH); On-site; USD 2,755,000 - 3,582,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team of associates in our Massillon, OH store. You will coach staff, delegate tasks, and drive daily operations to ensure a clean, safe, and well-stocked sales floor that delivers outstanding customer service.

The role requires coordinating with store leaders, participating in safety walks, and supporting merchandising decisions. A strong background in retail, supervision, and customer-facing activities is essential.

Qualifications

• Minimum 3 years of experience in retail or related field; strong customer service background.
• Experience leading or supervising teams and delegating tasks.
• Experience training, mentoring, and developing associates.

Responsibilities

• Provide resources and tools to support customer-facing associates.
• Lead and enable a team to deliver exceptional customer experience in-store.
• Coach and supervise associates, manage performance, and ensure adequate department coverage.

Skills

Customer service

Leadership

Cross-functional collaboration

Training and mentoring

Microsoft Office Suite

Sales licensure (as required)

Tools

Store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client)

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team of associates in our Massillon, OH store. You will coach staff, delegate tasks, and drive daily operations to ensure a clean, safe, and well-stocked sales floor that delivers outstanding customer service.

The role requires coordinating with store leaders, participating in safety walks, and supporting merchandising decisions. A strong background in retail, supervision, and customer-facing activities is essential.