Sales Floor Supervisor – Customer Experience Lead

SKIMS; Boston (MA); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Competitive pay bonus

401(k)

Discount

Paid Time Off

Health insurance

Mental health support

Parental leave

Referral bonus

Job summary

SKIMS is seeking a capable Supervisor to lead the Retail - East team at the Prudential Center location. You will drive daily results, coach team members in selling and product knowledge, and ensure a high-energy, inclusive shopping environment while upholding brand standards.

Open availability for evenings, weekends, holidays, and overtime is required. You will manage operations, cash handling, and visual standards while supporting product launches and restocks to achieve store KPIs.

Qualifications

• Experience supervising or managing in retail, preferably fashion.
• Strong leadership and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Passion for SKIMS brand and inclusivity in service.
• Ability to use sales data and feedback to improve performance.
• Commitment to team collaboration and customer connection.
• Attention to detail and upholding visual/operational standards.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Supervisory experience

Leadership

Communication

Customer service

Sales data analysis

Team collaboration

Operational excellence

Job description

SKIMS is seeking a capable Supervisor to lead the Retail - East team at the Prudential Center location. You will drive daily results, coach team members in selling and product knowledge, and ensure a high-energy, inclusive shopping environment while upholding brand standards.

Open availability for evenings, weekends, holidays, and overtime is required. You will manage operations, cash handling, and visual standards while supporting product launches and restocks to achieve store KPIs.