Sales Floor Leader - Omnichannel & Customer Experience

JCPenney; Augusta (GA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney in Augusta, GA is seeking a Sales Floor Supervisor to lead associates, deliver outstanding customer service, manage merchandise standards, and drive profitable sales growth. You will train and develop staff, oversee omnichannel processes including BOPIS and curbside, and mentor teams across specialty areas like Fine Jewelry and Mattress.

This role emphasizes accountability, leadership, and execution of company programs to maintain high standards and customer satisfaction.

Qualifications

• Experience in retail leadership or supervisory roles.
• Ability to coach and develop staff.
• Strong communication and problem-solving skills.

Responsibilities

• Direct customer service and sales activities, resolving issues.
• Maintain merchandise standards and visual presentation.
• Lead omnichannel processes including BOPIS and curbside pickup.
• Drive profitable sales growth in specialty areas through training.
• Develop talent by coaching and hiring store staff.
• Meet performance standards across shrink, safety, scheduling, and attendance.

Skills

Customer Service

Team Leadership

Merchandise Standards

Omnichannel

Job description

JCPenney in Augusta, GA is seeking a Sales Floor Supervisor to lead associates, deliver outstanding customer service, manage merchandise standards, and drive profitable sales growth. You will train and develop staff, oversee omnichannel processes including BOPIS and curbside, and mentor teams across specialty areas like Fine Jewelry and Mattress.

This role emphasizes accountability, leadership, and execution of company programs to maintain high standards and customer satisfaction.