Sales Floor Lead - Appliances, Cabinets & Millwork

Lowe's Companies, Inc.; New York (NY); On-site; USD 55,000 - 72,000; Full time

Job summary

Lowe’s Companies, Inc. in New York is seeking a Sales Floor Department Supervisor to lead a team that delivers exceptional customer service while keeping the store clean, safe, and well stocked. You will coach associates, delegate tasks, monitor daily coverage, and drive merchandising and safety practices.

You will also greet customers, clarify needs, identify solutions, and close sales, with occasional duties as MOD. Some travel to nearby stores or meetings may be needed.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Customer-facing activities (greeting customers, clarifying needs and identifying solutions, closing sales) and non-customer-facing activities (down stocking, inventory management, area recovery) and store safety (safety walks, reporting hazards, lifting directions).
• Occasionally open or close the store or serve as manager-on-duty (MOD).
• Travel to meetings, trainings, or to support neighboring stores/outlets.

Skills

Customer service

Leadership

Team supervision

Cross-functional collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Lowe’s Companies, Inc. in New York is seeking a Sales Floor Department Supervisor to lead a team that delivers exceptional customer service while keeping the store clean, safe, and well stocked. You will coach associates, delegate tasks, monitor daily coverage, and drive merchandising and safety practices.

You will also greet customers, clarify needs, identify solutions, and close sales, with occasional duties as MOD. Some travel to nearby stores or meetings may be needed.