Sales Floor Associate — Customer Experience & Store Ops

The TJX Companies, Inc.; Glendale Estates (AL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, is hiring to deliver a highly satisfied customer experience in our store environment. You will engage with customers, follow store standards, and support multiple areas to meet business needs.

Join a diverse, collaborative team within a leading off-price retailer. The role emphasizes customer service, merchandising, and adherence to safety and loss-prevention goals in a dynamic store setting.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Organization

Multitasking

Physical strength

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, is hiring to deliver a highly satisfied customer experience in our store environment. You will engage with customers, follow store standards, and support multiple areas to meet business needs.

Join a diverse, collaborative team within a leading off-price retailer. The role emphasizes customer service, merchandising, and adherence to safety and loss-prevention goals in a dynamic store setting.