Assistant Boutique Manager

Brobston Group; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Brobston Group is seeking an Assistant Boutique Manager to support the Boutique Manager in achieving business goals and leading day-to-day boutique operations on the sales floor.

The role focuses on team development, client development, and delivering exceptional service, while overseeing stock, merchandising, CRM initiatives, and monthly targets.

Qualifications

• At least 5 years of experience in luxury retail or equivalent.
• Strong communication, interpersonal, and customer-centric skills.
• Business-driven, analytical, self-managing, and collaborative approach.
• Ability to lead and manage, with strong client experience and satisfaction skills.
• Outgoing and open personality.

Responsibilities

• Support business planning and goal achievement through sales monitoring, KPI action plans, activation calendars, pipeline management, and outreach planning.
• Lead daily boutique operations, including stock management, visual merchandising, back-of-house organization, hospitality replenishment, vendor management, reporting, and compliance.
• Coach and mentor team members to develop performance.
• Collaborate on client development strategy and CRM action plans.
• Serve clients on the sales floor, contribute to monthly targets, and build long-term relationships.

Skills

Communication

Interpersonal skills

Customer-centric

Analytical thinking

Leadership

Client experience

Outgoing personality

Job description

Summary

The Assistant Boutique Manager supports the Boutique Manager in achieving business goals and leading day-to-day boutique operations. This role contributes to team development, client development, and exceptional service while working on the sales floor.

Responsibilities

• Support business planning and goal achievement through sales monitoring, KPI action plans, activation calendars, pipeline management, and outreach planning.
• Lead daily boutique operations, including stock management, visual merchandising, back-of-house organization, hospitality replenishment, vendor management, reporting, and compliance.
• Coach and mentor team members to develop performance.
• Collaborate on client development strategy and CRM action plans.
• Serve clients on the sales floor, contribute to monthly targets, and build long-term relationships.

Requirements

• At least 5 years of experience in luxury retail or equivalent.
• Strong communication, interpersonal, and customer-centric skills.
• Business-driven, analytical, self-managing, and collaborative approach.
• Ability to lead and manage, with strong client experience and satisfaction skills.
• Outgoing and open personality.