Sales Experience Manager - Wynn

Brobston Group; Las Vegas (NV); On-site; USD 80,000 - 110,000; Full time

Job summary

Cartier Wynn Boutique is seeking a Sales Experience Manager to lead business development and client experience, driving sales performance and developing boutique staff.

You will build client relationships, collaborate with boutique and corporate teams, and monitor KPIs to identify opportunities while maintaining Cartier's luxury service standards.

The role requires eight to ten years of management experience in luxury retail or hospitality, a business-related degree, and travel as needed.

Qualifications

• Eight to ten years of management experience in luxury retail or hospitality.
• Experience managing direct reports and demonstrated leadership, analytical, organizational, and communication skills.
• A business-related bachelor's degree, additional language skills, and SAP experience are preferred.
• Availability to work retail hours, including weekends, and travel as needed.

Responsibilities

• Build client relationships and implement strategies to grow sales, client outreach, and repeat business.
• Monitor sales targets and KPIs, assess local market opportunities, and prepare sales reporting and analysis.
• Collaborate with boutique leadership and corporate partners on business priorities, projects, operating costs, and boutique operations.
• Coach, motivate, recruit, and develop team members; manage performance, scheduling, payroll, and related administrative tasks.
• Support escalated client matters and represent Cartier with a professional, approachable presence.

Skills

Leadership

Client relationships

Sales strategy

Team development

Payroll

Staff scheduling

Education

Bachelor's degree

Tools

SAP

Job description

Summary

The Sales Experience Manager leads business development and client experience at the Wynn boutique. This role drives sales performance, develops client relationships, partners with boutique and corporate teams, and manages and develops boutique staff.

Responsibilities

• Build client relationships and implement strategies to grow sales, client outreach, and repeat business.
• Monitor sales targets and KPIs, assess local market opportunities, and prepare sales reporting and analysis.
• Collaborate with boutique leadership and corporate partners on business priorities, projects, operating costs, and boutique operations.
• Coach, motivate, recruit, and develop team members; manage performance, scheduling, payroll, and related administrative tasks.
• Support escalated client matters and represent Cartier with a professional, approachable presence.

Requirements

• Eight to ten years of management experience, especially in luxury retail or hospitality.
• Experience managing direct reports and strong leadership, analytical, organizational, and communication skills.
• A business-related bachelor's degree, additional language skills, and SAP experience are preferred.
• Availability to work retail hours, including weekends, and travel as needed.