Sales & Events Coordinator - The Harpeth Hotel

KW Franklin Hotel Partners LLC; United States; Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Résumé du poste

The Harpeth in Franklin, TN seeks a Sales & Events Coordinator to drive sales growth and deliver exceptional customer service. This role provides administrative and sales support to the hotel’s sales & event team, maintaining schedules, feedback, documentation and information for colleagues and clients.

The candidate may perform direct sales tasks as needed and will liaise with clients and vendors to maximize group and event success.

Qualifications

• Two to four-year college degree or equivalent education/experience. Sales/Events experience preferred.
• Ability to manage and organize complex projects and establish priorities consistent with department objectives.

Responsabilités

• Assist in the execution of the administrative process and communicate group & event needs to all departments from booking through checkout.
• Process incoming leads and execute sales reporting requirements.
• Maintain sales data files and act as liaison between hotel, clients and vendors.
• Assist in servicing groups, events, VIP and Business Travel guests.
• Ensure efficient communication of group & event needs to hotel operations.
• Execute assigned sales reporting and ensure deadlines are met.
• Monitor inquiries and maintain a timely response.
• Generate reports, prepare proposals, contracts, and resumes; maintain data integrity of sales system.
• Process, log and handle gift certificates and planner points as directed.
• Attend internal meetings and utilize MS Office and CRM software.

Connaissances

Sales experience

Event coordination

Customer service

Formation

College degree or equivalent

Outils

Microsoft Office Suite

CRM software

Description du poste

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Sales & Event Coordinator is a key member of the sales team in driving sales growth and providing exceptional customer service. This position will provide the necessary administrative & sales support to the hotel’s sales & event team and will be the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The Sales & Event Coordinator will facilitate the team’s activities to help maximize their performance and the solid and long-lasting development of the hotel’s sales success. The Sales & Event Coordinator may also be tasked with performing some direct sales activities depending on the needs of the hotel.

ESSENTIAL RESPONSIBILTIES

• The Sales & Events Coordinator will assist in the execution of the administrative process, service, detail, and efficiently communicate to all departments the group & event needs from the time of booking through check out date.
• Efficiently performing all assigned sales duties including processing incoming leads and executing sales reporting requirements.
• Ensure all deadlines are met, performing assigned duties, maintaining sales data files, and acting as a liaison between hotel and clients and vendors as directed.
• Assist in the servicing of groups, events, VIP, and Business Travel guests as directed, and maintain files and sales databases as per company standards.
• Ensure efficient communication of group & event needs to hotel operations team.
• Execute assigned sales reporting and ensure all deadlines are met.
• Monitor phones, voicemails, emails and inquiries and maintain a 2- hour response time when possible.
• Generate reports, prepare proposals, contracts, resumes, collect details as directed and maintain data integrity of sales system.
• Process, log and handle gift certificates, and planner points as directed.
• Attend internal meetings as directed
• Utilize Microsoft Office Suite, customer relationship management software, and other relevant business software.
• All other duties and tasks as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Two to four-year college degree or equivalent education/experience. Sales/Events experience preferred. Ability to manage and organize complex projects and establish priorities consistent with department/club objectives.

PHYSICAL DEMANDS

Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.) Hotel tours, sales calls, trade shows

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

WHY THE HARPETH

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests. At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.