Assistant Restaurant Manager - 1799/The Harpeth Hotel

KW Franklin Hotel Partners LLC; United States; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Dining Discounts

Tuition Reimbursement

Job summary

The Harpeth, Franklin’s historic hotel, seeks a Restaurant Supervisor to oversee shift operations and support restaurant leadership in delivering guest satisfaction, quality service, and compliance with policies while achieving financial goals.

You will supervise associates, interview and schedule staff, train and coach, coordinate with kitchen, create promotions, manage sanitation, and respond to guest needs to drive repeat visits.

Qualifications

• Two to Four-year college degree or equivalent education/experience.
• Minimum two years of experience in the food and beverage industry.
• Basic knowledge of restaurant operations.

Responsibilities

• Oversee shift operations and liaise with kitchen to ensure smooth, compliant service.
• Supervise associates: interview, schedule, train, develop, coach and conduct performance reviews.
• Respond to guest needs and issues to ensure a quality experience and drive future sales prospects.

Skills

Restaurant operations knowledge

Leadership

Communication

Staff training

Education

Two to four-year college degree

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Supervise the associates in the shift operations and aid in the administration of the Restaurant to achieve guest satisfaction, quality service, compliance of policies and procedures while meeting/exceeding financial goals.

ESSENTIAL RESPONSIBILTIES

Supervise the shift’s operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved. Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team. Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission. Maximize bar profitability by ensuring portion control; monitoring accuracy of charges. Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service. Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects. Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant. Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service. Perform special projects and other responsibilities as assigned. May serve as manager on duty. Any other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Two to Four-year college degree or equivalent education/experience. Minimum of two-year experience in the food and beverage industry Requires basic knowledge of restaurant operations. Possess excellent oral, written and presentation skills. Ability to delegate, manage manpower and establish priorities consistent with department/hotel objectives. Listen effectively. Operate department within the guidelines of the Foundation Document. Communicate to both guests and fellow associates, professionally and positively.

PHYSICAL DEMANDS

Ability to stand for extended periods of time. Lift, pull, push, bend, and move items to support the hotel and outlets #INDHarpeth

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

WHY THE HARPETH:

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests. At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you!

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.