Team Lead - McGavock's/The Harpeth Hotel

KW Franklin Hotel Partners LLC; United States; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Daily pay

Hotel discount

Health benefits

401k

Meal discounts

Job summary

The Harpeth Hotel is seeking a Lead Café Attendant to drive guest service at McGavock’s Coffee & Provisions. You will oversee operations, train team members, and ensure quality beverages and food service in a vibrant hotel cafe environment.

AM shifts available with full-time opportunities; shifts support school and family needs, and benefits are offered to full-time team members. Competitive pay, meals, and employee perks accompany this role.

Qualifications

• High school education or equivalent.
• Three to six months in a food and beverage services environment.
• Hotel experience preferred.
• Able to mix drinks correctly.
• Provide exceptional service to all guests.
• Able to multitask and handle all the equipment.
• Must have manual coordination to punch buttons, grasp items, and balance trays.
• Able to read, speak, and understand English.
• Able to lead in a productive, diligent manner.
• Communicate information and hotel services to management, staff, and guests.

Responsibilities

• Make and serve drinks to guests following established guidelines and safety policies.
• Perform all guest contact activities in a cordial, efficient and professional manner to ensure guest satisfaction.
• Ring guest checks and process payments according to company policies.
• Oversee delegation and completion of side work duties.
• Create new processes and train the team when necessary.
• Coordinate with management on product needs and pars to support operations.
• Provide on-the-spot feedback and coaching to team members.
• Respond to guest needs and issues to ensure quality experiences.
• Collaborate with other departments to maintain guest contact quality.

Skills

Food & beverage experience

Multitasking

English proficiency

Manual coordination

Guest service

Leadership|team guidance

Drinks preparation

Communication

Education

High school diploma

Job description

Lead Café Attendant

COMPANY OVERVIEW At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. The Harpeth Hotel in historic downtown Franklin is looking for a Lead Café Attendant to join our team in providing one‑of‑a‑kind experiences for our guests! Our Team Lead will be essential for the workflow, morale, and daily tasks in McGavock’s, our on‑site full service breakfast and lunch restaurant. McGavock's Coffee & Provisions is a beloved neighborhood cafe serving more than just breakfast and lunch, we provide a warm and welcoming spot for people to gather. Our café attendants provide the warmth and care that makes McGavock's the best in the community, and they have fun doing it! We are looking for individuals who are passionate about delivering exemplary service and a one‑of‑a‑kind experiences for our guests.

Schedule & Pay

AM shifts only, up to 7 days a week, with shifts from 6:30am-2pm or 8am-3:30pm. Full‑time hours available, along with schedule flexibility to help with school hours, family needs, additional jobs, and more. From $19-23 an hour. Free daily shift meals and beverages. We offer medical, dental, vision benefits and additional coverages for full‑time team members.

Responsibilities

• Make and serve drinks to guests following established guidelines, procedures, and policies regarding beverage and safety controls as prescribed by company standards.
• Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.
• Ring guest checks; collect cash and process credits and room charges in the exact manner outlined by company policies and procedures.
• Oversee the delegation and completion of all side work duties.
• Create new processes and train the team when necessary.
• Communicate business needs with your manager --product needs—ensure pars are maintained, team needs are heard and met, operational / functional needs, and total property guest need.
• Oversee daily team member performance – Provide on the spot feedback and coaching to achieve desired results.
• Resolve conflicts or stave off potential conflicts with team members.
• Respond to guest needs, issues, comments, and problems to ensure a quality experience and enhance and ensure future returns.
• Work with other departments when needed to make sure all guest contacts are handled in a professional, cordial and efficient manner maintaining a high level of guest satisfaction.
• Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with Tennessee Health Code, ABC and other local regulations.
• Be proactive in striking a good balance of team focused and business alignment.
• Accomplish tasks, department objectives, financial goals, whole hotel hospitality goals, and other projects as assigned within the boundaries and scope of your job.
• Train new team members on overall operational procedures, using the 5‑day training manual provided.
• Maintain and ensure product quality control and holds team members accountable.
• Maintain a working‑knowledge of all products/menu changes.
• Conduct a pre‑shift at the start of your shift based off daily notes provided by the manager.
• Perform special projects and other responsibilities as assigned.
• Work with Management team to develop ideas to drive revenue including but not limited to: marketing promotions, specials, new products, etc..

Required Knowledge, Skills, and Abilities

• High school education or equivalent education/experience.
• Three to Six months in a food and beverage services environment or establishment.
• Hotel experience preferred.
• Able to mix drinks correctly.
• Provide exceptional service to all guests.
• Able to multitask and handle all the equipment especially in a bar that uses modern technology.
• Must have manual coordination to punch buttons, grasp items in hand and to balance and carry trays loaded with food and beverage.
• Able to read, speak, and understand English.
• Able to lead in a productive, diligent, and guiding manner.
• Communicate information and hotel services to management, staff, and guests.

Physical Demands

Continuous Standing as needed Lift, pull, push, bend, and move items to support the hotel and outlets.

Benefits Package

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

Why The Harpeth

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests. At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small‑town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re‑define hospitality.