Sales Engineer

DTEN; San Jose (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

DTEN is seeking a Sales Engineer to support the sales team and customers from our San Jose headquarters. You will evaluate, select, and deploy DTEN video conferencing products, provide pre- and post-sales technical support, and collaborate with Product and Engineering on customer requirements.

Recent graduates with strong engineering fundamentals and communication skills are welcome. The role includes hardware fault analysis and supervision of a small refurbishment workshop with one Repair

Qualifications

• Bachelor’s degree in engineering; Mechanical or Electrical Engineering preferred.
• Fluent spoken and written Mandarin Chinese and English.
• Ability to understand customer requirements and explain technical concepts clearly to non-technical audiences.

Responsibilities

• Partner with Sales to understand customer requirements and recommend products and configurations.
• Deliver product demonstrations and lead technical discussions connecting product capabilities to customer needs.
• Serve as a technical point of contact for product questions, deployment guidance, and post-sales issues.
• Develop and maintain technical documentation and sales resources.

Skills

Mandarin & English fluency

Technical communication

Google Workspace proficiency

Education

Bachelor’s degree in engineering

Tools

Google Workspace

Job description

DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. Alliances with Zoom and Microsoft, coupled with highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. Founded in 2015, DTEN is recognized for our commitment to innovation and accessibility in communication and collaboration.

Overview

At DTEN, we build video conferencing devices that make meeting rooms work beautifully — displays, cameras, audio systems, and touch-enabled collaboration devices used by teams worldwide. We’re looking for a Sales Engineer to serve as a technical resource for our sales team and customers, helping them evaluate, select, and deploy our video conferencing products. You’ll provide pre- and post-sales technical support, develop product documentation, and collaborate with Product and Engineering to address customer requirements. The role also includes hardware failure analysis and oversight of a small refurbishment workshop with one full-time Repair Technician.

Recent graduates with strong engineering fundamentals and communication skills are welcome.

Key Responsibilities

Sales Engineering

• Partner with Sales to understand customer requirements and recommend appropriate products and configurations, considering room layout, IT infrastructure, and conferencing-platform compatibility.
• Deliver product demonstrations and lead technical discussions that connect product capabilities to customer needs and clearly communicate limitations.
• Serve as a technical point of contact for product questions, deployment guidance, and post-sales issues, coordinating with Product and Engineering as needed.
• Develop and maintain technical documentation and sales resources, including product FAQs, application guides, comparison sheets, and presentations.
• Stay current on product releases and platform updates, communicate relevant changes to Sales, and share customer feedback with Product and Engineering.

Failure Analysis

• Analyze failures in returned units and work with the engineering team to identify root causes.
• Document findings and recurring issues, and help improve troubleshooting and repair SOPs.

Workshop Operations

• Manage workshop inventory, including purchasing, receiving, replenishment, and stock reconciliation in Google Sheets.
• Supervise and train one Repair Technician, assign daily work, review results, and handle escalations.

Required Qualifications

• Bachelor’s degree in engineering; Mechanical or Electrical Engineering preferred.
• Ability to understand customer requirements and explain technical concepts clearly to non-technical audiences.
• Fluent spoken and written Mandarin Chinese and English.
• Proficiency in Google Workspace and strong organization skills.

Preferred Experience

• Sales engineering, technical pre-sales, or customer-facing technical support.
• Video conferencing systems such as Zoom Rooms, Microsoft Teams Rooms, or Google Meet.
• Electronics hardware, failure analysis, or repair, particularly displays, cameras, speakers, or microphones.
• Workshop operations, inventory management, or SOP development.

This fully on-site role is based at our headquarters and refurbishment facility in San Jose, CA. Work combines office and workshop activities, including occasional handling of large displays and use of tools and low-voltage electronics.

Compensation is competitive and based on experience, with benefits per company policy