Sales Enablement & Operations Specialist

AGC Chemicals Americas, Inc.; Exton (PA); On-site; USD 85,000 - 95,000; Full time

Job summary

AGC Chemicals Americas, Inc. is seeking a Commercial Operations Coordinator in Exton, PA to empower sales teams with training, tools, and processes that drive consistent performance.

You will lead onboarding, drive adoption of CRM and sales technologies, monitor KPIs, and collaborate across account management, marketing, product, operations, and R&D to capture voice-of-customer feedback and improve field execution.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Minimum five years’ experience in fluoropolymer or related industry preferred.
• Experience in commercial enablement, sales operations, product management, marketing, or a related commercial role preferred.
• Ability to influence and collaborate effectively across cross‑functional stakeholders.
• Strong communication, project management, and analytical skills.
• Familiarity with CRM platforms, ERP systems, and sales enablement tools.
• Flexibility to participate in meetings outside normal business hours to accommodate global time zones.
• Limited domestic and international travel is required.

Responsibilities

• Designs and delivers onboarding and ongoing training programs for sales teams.
• Develops learning materials, certifications, and coaching frameworks.
• Identifies skill gaps and implements targeted development plans.
• Evaluates, implements, and manages sales enablement tools and platforms.
• Drives adoption of CRM and related sales technologies.
• Optimizes workflows to ensure tools effectively support sales processes.
• Defines and tracks key performance metrics, including win rates, pipeline progression, and opportunity conversion.
• Analyzes sales data to identify trends, gaps, and improvement opportunities.
• Measures the return on investment of enablement programs and initiatives.
• Serves as a liaison among account management, marketing, product management, business management, plant operations, and other customer‑facing teams.
• Gathers voice‑of‑customer feedback from the field and summarizes key themes for commercial, product, and R&D stakeholders.
• Supports alignment and coordination across customer‑facing functions.
• Standardizes and improves sales methodologies and best practices.
• Ensures alignment between commercial strategy and field execution.

Skills

Communication

Project management

Analytical skills

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, Engineering, or a related field

Tools

CRM platforms

ERP systems

Sales enablement tools

Job description

AGC Chemicals Americas, Inc. is seeking a Commercial Operations Coordinator in Exton, PA to empower sales teams with training, tools, and processes that drive consistent performance.

You will lead onboarding, drive adoption of CRM and sales technologies, monitor KPIs, and collaborate across account management, marketing, product, operations, and R&D to capture voice-of-customer feedback and improve field execution.