Sales Enablement Intake Coordinator

Tobii Dynavox; Pennsylvania; Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Sales Enablement Intake Coordinator, where you'll empower individuals with disabilities through assistive communication technology. Your role involves data entry, client interaction, and ensuring smooth funding processes. Enjoy a flexible work environment and opportunities for growth.

Benefits

Flexible work options

Training and learning opportunities

Collaborative and caring environment

Qualifications

• 2 years Customer Service experience preferred.
• Experience working with insurance in a medical setting preferred.

Responsibilities

• Enter client demographic information into database.
• Verify client eligibility and benefits.
• Communicate potential challenges to the treatment team.

Skills

Interpersonal communication skills

Oral communication skills

Written communication skills

Virtual communication skills

Telephonic communication skills

Detail oriented

Organized

Education

High school diploma

Associate degree

Tools

MS Office Word

MS Office Excel

MS Office Outlook

Job description

Why Join Us?

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our solutions.

JOB SUMMARY:

The Sales Enablement Intake Coordinatoris responsible for data entry of customer files into our ERP systems, identifying and organizing documents and uploading them into electronic client files. The Sales Enablement Intake Coordinatorworks to verify client eligibility, and benefits. The Sales Enablement Intake Coordinator will have direct contact with our customers and will assist with guiding the customer towards the correct trial program via phone and email.

KEY RESPONSIBILITIES:

• Enter client demographic information into database and review for required documentation.

• Label, store and organize funding documents within the electronic database.

• Identify client's healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, and prior authorization requirements.

• Properly identify the status of a client's case for it to flow through the funding process correctly.

• Follow up on any incomplete trial requests pending signatures or documentation to keep with a timely process.

• Communicate potential challenges to the treatment team with the prior authorization process.

• Meet established goals and expectations successfully.

• Perform various other tasks as assigned

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

• High school diploma

• Associate degree preferred

• Experience working with insurance in a medical setting preferred.

• 2 years Customer Service experience preferred

COMMUNICATION SKILLS:

• Interpersonal communication skills

• Oral and written communication skills

• Virtual communication skills

• Telephonic communication skills

COMPUTER OR TECHNICAL SKILLS:

• MS Office Word, Excel, and Outlook

OTHER SKILLS REQUIREMENTS:

• Detail oriented

• Organized

WORK ENVIRONMENT REQUIREMENTS:

• Ability to work at a desk for prolonged periods of time

• Ability to work from home including high speed internet access

• Able to work with interruptions in a fast-paced environment

Our Values:

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

What We Offer:

At Tobii Dynavox, we believe in empowering individuals - including our employees - to reach their full potential. Here's what makes us unique:

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
• "Yes, and..." Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals.
• Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
• Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community.
• A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.