Sales Enablement Intake Coordinator

Tobii Dynavox®; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in assistive technology is seeking a Sales Enablement Intake Coordinator to manage customer files, verify eligibility, and support clients through their trial programs. The role requires strong communication and organizational skills, with opportunities for growth in a collaborative environment.

Benefits

Flexible options

Growth opportunities

Inclusive culture

Qualifications

• Experience working with insurance in a medical setting preferred.
• 2 years Customer Service experience preferred.

Responsibilities

• Enter client demographic information into database.
• Communicate potential challenges in the prior authorization process.
• Follow up on incomplete trial requests.

Skills

Communication

Detail-oriented

Organizational Skills

Education

High school diploma

Associate degree

Tools

MS Office Word

Excel

Outlook

Job description

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Why Join Us?
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

JOB SUMMARY:
The Sales Enablement Intake Coordinator is responsible for data entry of customer files into our ERP systems, identifying and organizing documents, and uploading them into electronic client files. The Sales Enablement Intake Coordinator will verify client eligibility and benefits, and have direct contact with customers to guide them towards the correct trial program via phone and email.

KEY RESPONSIBILITIES:

1. Enter client demographic information into database and review for required documentation.
2. Label, store, and organize funding documents within the electronic database.
3. Identify client’s healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, and prior authorization requirements.
4. Properly identify the status of a client’s case for correct funding process flow.
5. Follow up on incomplete trial requests pending signatures or documentation to maintain a timely process.
6. Communicate potential challenges in the prior authorization process to the treatment team.
7. Meet established goals and expectations successfully.
8. Perform various other tasks as assigned

MINIMUM QUALIFICATIONS:

• High school diploma; Associate degree preferred
• Experience working with insurance in a medical setting preferred
• 2 years Customer Service experience preferred

SKILLS:

• Interpersonal, oral, written, virtual, and telephonic communication skills
• Proficiency in MS Office Word, Excel, and Outlook
• Detail-oriented and organized
• Ability to work at a desk for prolonged periods and from home with high-speed internet
• Ability to work with interruptions in a fast-paced environment

Our Values: At Tobii Dynavox, we are committed to being Collaborative, Considerate, Curious, and Courageous. We prioritize our customers with empathy and insight, and foster a trusting environment where bold ideas and continuous learning lead to impactful solutions.

What We Offer: Purpose-driven work, flexible options, growth opportunities, an inclusive culture, and being part of a global leader dedicated to changing lives.