Coordinator, Sales Administration and Enablement

Estes Forwarding Worldwide; Richmond (VA); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid vacation, sick time, and holidays

401(k) plan with company match

Medical, dental, and vision insurance

Short- and long-term disability plans

Life and accidental death & dismemberm

Job referral bonus program

Position Pay Range: $21.00-$25.00 per

Job summary

Estes Forwarding Worldwide is seeking a Coordinator, Sales Administration and Enablement to support the Sales team with CRM data maintenance, reporting, and SAAS platforms administration. You will help create training materials and manage accounts, reports, and data quality.

The role requires strong Excel, Word, PowerPoint, and communication skills, plus experience with CRM systems. This is a full-time, on-site position in the Richmond, VA area with a focus on accuracy and process improvement.

Qualifications

• Familiarity with project and task management software.
• Ability to read and interpret general business documents.
• Proficiency with SAAS platforms, e-mail, and general office technologies.
• Intermediate to advanced proficiency in Excel, including formulas, pivot tables, and charts.
• Intermediate proficiency in Word, PowerPoint, and Adobe PDF.
• Proficiency in problem solving and identifying opportunities for efficiency improvement.
• Excellent verbal and written communication skills.
• Ability to interact effectively with internal teams, management, vendors, and customers.
• Strong attention to detail and accuracy.
• Ability to prioritize workload effectively, managing multiple tasks and deadlines simultaneously.
• Flexibility to work with shifting priorities.
• Demonstrated ability to quickly learn and adapt to new systems and technologies, with a proactive and self-motivated approach.
• Ability to adhere to Standard Operating Procedures (SOPs) to ensure consistency and efficiency in workflow.
• Ability to write routine reports and general business correspondence.
• Familiarity with Salesforce or other CRM systems and ERP systems preferred.
• Must be able to work independently or as part of a team.

Responsibilities

• Create and maintain user profiles and licenses for individual employees in multiple SAAS platforms which support the Sales team.
• Act as the administrator for multiple SAAS platforms, performing functions including password resets, new-user training, ongoing user support.
• Support Sales training and enablement efforts by creating and maintaining relevant training documents and materials.
• Perform ongoing account data maintenance in CRM.
• Perform digital file maintenance.
• Export, manipulate, review, and distribute sales reporting data for the sales team and sales leadership.
• Communicate regularly with Sales team members and leaders to understand and support EFW’s Sales efforts in an Administrative and Enablement capacity.
• Assisting with new salesperson onboarding processes and training as required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Skills

Project management

CRM systems

SAAS platforms

Excel

Word/PowerPoint

Communication

Detail orientation

Independent or team

Tools

Salesforce

Job description

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $21.00-$25.00 per hour

Responsibilities

The Coordinator, Sales Administration and Enablement will participate in essential functions including CRM data maintenance, sales data reporting and modification, administering sales-focused SAAS platforms including CRM, assisting in the creation and management of Sales training and enablement materials, and supporting the Sales department with all administrative tasks. The role may extend to projects such as supporting functional design of sales campaigns, establishing new reports, and conducting data audits.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Create and maintain user profiles and licenses for individual employees in multiple SAAS platforms which support the Sales team.
• Act as the administrator for multiple SAAS platforms, performing functions including password resets, new-user training, ongoing user support.
• Support Sales training and enablement efforts by creating and maintaining relevant training documents and materials.
• Perform ongoing account data maintenance in CRM.
• Perform digital file maintenance.
• Export, manipulate, review, and distribute sales reporting data for the sales team and sales leadership.
• Communicate regularly with Sales team members and leaders to understand and support EFW’s Sales efforts in an Administrative and Enablement capacity.
• Assisting with new salesperson onboarding processes and training as required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Familiarity with project and task management software.
• Ability to read and interpret general business documents.
• Proficiency with working in SAAS platforms, e-mail, and general office technologies.
• Intermediate to advanced proficiency in Excel, including formulas, pivot tables, and charts.
• Intermediate proficiency in Word, PowerPoint, and Adobe PDF.
• Proficiency in problem solving and identifying opportunities for efficiency improvement.
• Excellent verbal and written communication skills.
• Ability to interact effectively with internal teams, management, vendors, and customers.
• Strong attention to detail and accuracy.
• Ability to prioritize workload effectively, managing multiple tasks and deadlines simultaneously.
• Flexibility to work with shifting priorities.
• Demonstrated ability to quickly learn and adapt to new systems and technologies, with a proactive and self-motivated approach.
• Ability to adhere to Standard Operating Procedures (SOPs) to ensure consistency and efficiency in workflow.
• Ability to write routine reports and general business correspondence.
• Familiarity with Salesforce or other CRM systems and ERP systems preferred.
• Must be able to work independently or as part of a team.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a High School Diploma (or equivalent) and 1-2 years of clerical experience. Experience working in Freight Forwarding or Transportation industry preferred. However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Sitting at a desk. Intermittent standing, stooping, and walking.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.